Question about Bissell 7920 ProHeat Pro-Tech Upright Wet/Dry Vacuum

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Bissell Pro Heat

We lost the bottom piece that holds the brush roller up on our carpet cleaner is it possible to find a replacement?

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Re: Bissell Pro Heat supply parts for this. Most are in stock with next day delivery available

Posted on Dec 28, 2007

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Re: Bissell Pro Heat

Go online to and find an authorized bissell parts and service dealer located near you. Call them and see if they have the part in stock. If they do, it's easy to replace it.

Posted on Nov 26, 2007

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Brushes don't rotate on proheat2X,

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Feb 03, 2016 | Vacuums


How To Fix Your Bissell Carpet Cleaner When Solution Doesn't Spray

If you have a Bissell Carpet Cleaner, and you're machine is not spraying water on the floor, there are several things that might be causing this. Here's a list of possible problems that might be causing the machine not to spray water:

It may be a problem with your pump belt. Bissell Carpet Cleaners use a belt that powers the pump to spray solution out. There are also a few other possible issues, but as a Bissell warranty station, the belt going bad out-numbers all other problems.

Remove the belt access door and inspect the pump belt to ensure it is not broken, worn or stretched. You may also check the belt by turning on the power and watching the brush on the bottom of the machine. If the brush rotates the belt is not broken.

If your belt is worn out or broken, here's a direct link to that belt on our website:
Bissell Pro-Heat, Pro-Heat 2 6960W Replacement Pump & Brush Belts

Here's a great video that will show you how to check, and replace the pump belt on your ProHeat carpet cleaner:
How To Replace the Bissell ProHeat 2X Carpet Cleaner Belt Video:

If this was not the problem, here are some other things that you may check:

  • Make sure there is liquid in both the Tank-in-Tank and the SmartMix bottle. Both tanks must contain fluid or the machine will not spray properly.
  • Check for proper placement of the o-ring on the SmartMix Cap Insert (some o-rings are detachable and need to fit over the straw; others are molded to the cap).
  • Check for liquid in the base of the machine where the SmartMix Bottle sits (SmartMix Reservoir). If there is no liquid in the reservoir, the neck on the SmartMix Bottle may be undersized and the cap will not make proper contact with the unit. If there is no liquid present, you will need a replacement SmartMix Bottle.
  • Check for the black or red tank gasket on the SmartMix Bottle Cap and on the bottom of the Tank-in-Tank Assembly. If gasket is lodged in base of unit or has been lost, reattach gasket on auto-load or order new gasket if appropriate.
  • Check the valves on the bottoms of the Tank-in-Tank and SmartMix Bottle to make sure water/solution will come through when the "x" valve is depressed. (Bladder or SmartMix bottle may be empty or the valve may be blocked internally.) Use a soft-bristled brush and hot tap water to clear any debris. Replace autoload assembly or cap/insert if necessary.
  • Check if the small rounded window tabs on the top edge of the Floor Nozzle are locked in their mating slots on the base of the machine, and not inadvertently lifting the tank up out of place.

If these suggestions have not resolved the problem you are experiencing with your machine, you might want take your machine to a local BISSELL Authorized Service Center. I really hope that this information was helpful to you. If you find what's wrong with your Bissell and have specific questions about how you can fix it, please just let me know and I'll be happy to walk you through step by step to fix any problem you may have on your Bissell.


Chris Jones

on Apr 12, 2010 | Bissell 7901-1 ProHeat Scotchgard Upright...

1 Answer

Bissell pro heat steam carpet cleaner, not releasing water.

That means that you need to replace the pump belt. Here is the belt you need and a manual you can view:

Bissell 7901 Belt and Manual

Mar 01, 2010 | Bissell 7901-1 ProHeat Scotchgard Upright...

3 Answers

Bex bissell delux carpet washer is not sucking water up, can you help thanx.

I had the same problem, take the water tank out, look on the bottom, is there a red seal on the tank? If not, its either lost (can get new one here or more likely its stuck in the bottom, if it is get a screwdriver and prise it out of the base and put it on the tank. All should be well. Regards Paul

Aug 01, 2009 | Bissell Carpet Cleaner Powerbrush Deep...

1 Answer

Brush not moving in Bissell pro-heat

if the belt is more then 6 months old or more, then the belt will have to be replaced reguardless of the way it lookes. belts can stretch over time and when you put the machine on the carpet the friction causes the brush to stop because the belt has stretched. i would try this first. hope this helps

Jul 30, 2009 | Bissell 7901-1 ProHeat Scotchgard Upright...

1 Answer

I have a Bissell Pro Heat 2X carpet cleaner and the brushes spin, then stop. I turn it off and when I re-start, the brushes do not spin until I push foreward. The it spins and stops again. Both belts are...

The reason for the brushes to stop when it is above any surface is there is a switch in the handle that stops the brushes so it dont burn your motor up it may have a faulty switch.

Jul 14, 2009 | Bissell Carpet Cleaner Powerbrush Deep...

1 Answer

Replacement electric motor for Bissell Pro Heat 2x Select carpet

bissell proheat i can spray solution from the handle but it has no suction help

Mar 20, 2009 | Bissell 9500 ProHeat 2X CleanShot Upright...

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