Question about Creative Labs Zen Neeon MP3 Player

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Creative zen neeon 6GB not functioning properly!

When turned on, it shows the screen that says "Creative", but does not acutally turn on to be used. When connected to a computer with the software installed, it charges but the computer does not detect it.

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  • gabi12 Dec 07, 2007

    I've tried it on several different computers as well (all with the software installed.)

  • gabi12 Dec 08, 2007

    Yeah a couple of times, but it still worked afterwards. Just one day I turned it off and when I turned it back on this started happening.

  • Anonymous Dec 14, 2007

    I have same problem. I have tried with many computers and many OS. But on Linux, it can not recognize any thing too.

  • yousofy Dec 23, 2007

    i have problem with my creative zen neeon 6gb the music is not plying but i can only use it as a usb flash that is all i want the software program to reactive it thanks



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This has happened to me once. All you have to do is get a paper clip and like make it straight so you can push the reset button on the side. It will turn it off but it will still have all of your music on it. Just turn it back on and all the music will be on there still. :D

Posted on Dec 10, 2008


I have the same problem, and tried with many computers and OS, but on Linux, it recognizes nothing too

Posted on Dec 14, 2007

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Try a different usb port also the usb port might have a loose connection in the unit.
do you have media player 11?,/?St=588,E=0000000000295121928,K=9989,Sxi=13,Kb=ww_english_add,VARSET=ws:,Case=obj(19287)

Posted on Dec 06, 2007

  • Cary Farah
    Cary Farah Dec 07, 2007

    you have a bad drive.
    was the unit dropped?


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Posted on Jan 02, 2017

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How to update

Before updating the firmware, be sure to verify and complete the following procedures:

Back up all audio, video, image or data files stored in the player to a secure location before changing the firmware.

All contents in the player will be lost when you install a new firmware.

Close all active applications as well as all background applications, including all media players and anti-virus programs such Norton Anti-virus.

Disable the Detector application in Creative MediaSource.

To do so, start Creative MediaSource, click on Tools, Settings, and then Detector. Uncheck the box next to Enable Detector.

Close down MediaSource.

Ensure that the firmware download was saved into the hard drive of your PC, not the player itself. Otherwise, it will report an error message Unable to lock the drive.

To check for firmware version before the firmware download, please refer to the section How Do I Find the Firmware Version on a Creative MP3 Player

To update the firmware of a Creative MP3 player, follow the procedures below.

Download the appropriate firmware from

While at the site, select a region to download from.

At the download page, make sure you select the exact model of your MP3 player.

You can also select your product and firmware from the list below.

Each firmware download is accompanied by a Web Release Note under Show Details.

To find out more on how to install a firmware, click on the Show Details button at the download page, or refer to the README.TXT file if included with download.

Connect your player to your PC and check that it is installed correctly

Double click on the downloaded firmware file.

A window will appear with instructions on how to complete the firmware update.

Creative Zen Neeon 512MB/ 1GB/ 2GB Firmware/Applications Download

Creative Zen Neeon 5GB / 6GB Firmware/Applications Download

hope this helps

Oct 08, 2012 | Creative Labs ZEN Neeon 2 MP3 Player

2 Answers

How to reset code for powering off restrict volume on my creative zen neeon 2

Here is a quicker solution if you have already chosen Europe?

Well, thanks to my investigations I have found there is a solution. Pressing reset will not work and installing new f/w is a pain.

Instead, open your S9 system folder, and simply delete the "PARAM" file. Power off. Power up. (There is no need to change firmware at all).

You are back at the original screen. 1. Choose your language. 2. Next DO NOT CHOOSE THE EUROPE setting. 3. Third, choose your radio setting - any will do.

Jul 19, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer


Allow unit to run dead.recharge battery.turn on and push reset(small paper clip in reset hole).turn off and back on .should now work.if not format and download new soft ware at

Nov 09, 2008 | Creative Labs Zen Neeon MP3 Player

1 Answer

MP3 un plugged properly and it crash

OK all is well just....Allow unit to run dead.recharge battery.turn on and push reset(small paper clip in reset hole).turn off and back on .should now work.if not format and download new soft ware at

Sep 09, 2008 | Creative Labs Zen Neeon MP3 Player

1 Answer

Frozen 6gb Zen Neon " Can reset via side pin but only

I have tried reseting the Zen Neon numerouse times, but it keeps displaying the creative sign.

Aug 30, 2008 | Creative Labs Zen Neeon MP3 Player

1 Answer

Zen neeon lock switch doesn't work

Zen neeon, lock switch doesn't work. When I turn it on it shows a "PLAYER LOCKED" icon for a short time and then turns off.

Aug 30, 2008 | Creative Labs Zen Neeon MP3 Player

2 Answers


What size Zen Neeon do you have? The 512MB, 1GB, and 2GB models are Flash based and dropping them should do much damage unless you really smashed it up. However, the 5GB and 6GB models are hard drive based and dropping them from any height can be extremely damaging (especially if the hard drive was reading/writing when you dropped it). Basically, it's dependent on that to know how to continue with your issue.

Jul 27, 2007 | Creative Labs Zen Neeon MP3 Player

5 Answers

Zen Neeon frozen completely

Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

Jul 27, 2007 | Creative Labs Zen Neeon MP3 Player

2 Answers

My creative zen neeon 2 (4GB) isn't turning ON

Try charging it with a creative charger or bring it down to its retail store. The battery might be completely drained flat.

May 02, 2007 | Creative Labs Zen Neeon MP3 Player

2 Answers

Neeon Dead!

Have you tried resetting it? Right beneath the lock swithc is a small hole. Inside it is the reset button. Try using a needle or hair-pin to reset it and see what happens, when mine had a freezing problem a few months ago that fixed it straight away..

Mar 26, 2007 | Creative Labs Zen Neeon MP3 Player

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