Question about Creative Labs Zen Neeon MP3 Player
When turned on, it shows the screen that says "Creative", but does not acutally turn on to be used. When connected to a computer with the software installed, it charges but the computer does not detect it.
This has happened to me once. All you have to do is get a paper clip and like make it straight so you can push the reset button on the side. It will turn it off but it will still have all of your music on it. Just turn it back on and all the music will be on there still. :D
Posted on Dec 10, 2008
I have the same problem, and tried with many computers and OS, but on Linux, it recognizes nothing too
Posted on Dec 14, 2007
Try a different usb port also the usb port might have a loose connection in the unit.
do you have media player 11?
Posted on Dec 06, 2007
Tips for a great answer:
Before updating the firmware, be sure to verify and complete the following procedures:
Back up all audio, video, image or data files stored in the player to a secure location before changing the firmware.
All contents in the player will be lost when you install a new firmware.
Close all active applications as well as all background applications, including all media players and anti-virus programs such Norton Anti-virus.
Disable the Detector application in Creative MediaSource.
To do so, start Creative MediaSource, click on Tools, Settings, and then Detector. Uncheck the box next to Enable Detector.
Close down MediaSource.
Ensure that the firmware download was saved into the hard drive of your PC, not the player itself. Otherwise, it will report an error message Unable to lock the drive.
To check for firmware version before the firmware download, please refer to the section How Do I Find the Firmware Version on a Creative MP3 Player
To update the firmware of a Creative MP3 player, follow the procedures below.
Download the appropriate firmware from http://www.creative.com/support.
While at the site, select a region to download from.
At the download page, make sure you select the exact model of your MP3 player.
You can also select your product and firmware from the list below.
Each firmware download is accompanied by a Web Release Note under Show Details.
To find out more on how to install a firmware, click on the Show Details button at the download page, or refer to the README.TXT file if included with download.
Connect your player to your PC and check that it is installed correctly
Double click on the downloaded firmware file.
A window will appear with instructions on how to complete the firmware update.
hope this helps
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