Brush roller stopped rolling (by 13 users)

I am having the same problem. My belt stopped working and my Vac is less than a month old! Like hell I am going to buy a new one when this one didn't even last a month. I gave away my old vac because I got this one for Mother's day. I loved my old vac.....this sucks.

My roller stopped rolling and the bearing at the end of the brushroller was melted. I just called Eureka with the same problem. The operator was very helpful. She said that this melting thing happens when people change the carpet height setting with the vacuum on. It must be off with the handle unlocked as if you were going to vacuum. If you try and change it with the vacuum on the nothing really happens, it just moves the knob and creates heat underneath and the melts the bearing and belt. To get a new brushroller go to Eureka.com., click on the parts/accessories tab at the top, on the next page click on the Eureka online store tab at the end of the first paragraph. THe click on the search tab onthe far bottom left. Type in 62228-3 in the search box and your part will come up. it should be 12.99.

I've had a similar problem, it kept smelling like burnt rubber and when I took it apart to check the belt noticed that the roller bar bracket had melted and it's not broken. I'm looking for a replacement right now.
I bought mine less than a year ago but I can't find my receipt and never registered it, seriously if I knew this was going to happen I'd have just bought a Dyson since buying a new vacuum (+ the first one) would total a Dyson. ****!

I had the same problem after just 7 months. I took the roller brush out thinking that it might need cleaning. It was clean, but I noticed one of the bearings was seized up. I am trying to find a replacement roller brush, but I am not having any luck. Can anyone find a replacement?

I just bought my vaccum cleaner 3 weeks ago... the roller quit working and I can't even figure out how to take anything apart. HELP

I ran into the same problem. I took everything apart-(who in the world designed the screw holes?). I cleaned everything and reassembled twice. Nothing is broken or caught. The rollerbrush won't roll. My vacuum is 4 months old.

ya my vacum is doing they same thing i just bought it a mounth ago,i have never had a vacum do this. the roller want roll its stuck and theres nothing in it.