Question about Tomtom RIDER GPS Devices

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My tomtom rider will not turn on. I charged the battery for 24 hours. Can you advise?

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The Problem is already fixed. Thank you!

Posted on Aug 02, 2009

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Problem with my tomtom go 910, was working perfectly until i went on vacation for five weeks. Went to use it and could not switch it on so i thought the battery must be low, so i was going out in the car...


1. Connect the GO to your home charger and charge it for at least two hours. You need to charge your ONE or GO300 for at least 2 hours using the 12-24V cigarette lighter adapter in your car.
2. Check if the green light on your GO lights up when connected to power (RIDER does not have this light).
3. Leave your GO connected to the power cable and RESET it using a straightened paper clip
4. Press the ON/OFF button for at least 3 seconds.


To reset your TomTom device:
1. Charge your device.
Charge your device for at least 2 hours. Make sure the charging light on your device is on (except RIDER which has no charging light).

2. Remove the SD card.
If your device uses an SD card, remove it.
3. Reset your device.
Use a straightened paper clip, or something similar, to push the reset button. For a visual representation of the reset button, see below.
4. Turn your device on.
Press and hold the On/Off button for at least 4 full seconds.
5. Insert the SD card.
If your device uses an SD card, insert the SD card.
Always make sure that you are using the latest version of the TomTom application on your device. You can update the application through TomTom HOME. If you use more than one storage card you need to update the application on each card.



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Apr 04, 2008 | GPS

1 Answer

TomTom Rider unit wont charge. Tried mains charger, USB connector and bike charger. Swapped out the battery and the unit boots up but that is just the charge in the new battery. Any help appreciated.


Power board is faulty, repair or replace. Workshop repair required. Oh, stop plugging a charger into the USB socket. It doesn'tlike it, thats for data transfer only. The round pin socket is the charger port

Oct 30, 2013 | Tomtom RIDER GPS Devices

1 Answer

My Tomtom 300 Go won't charge?


It appears that the battery will not hold a (good) charge anymore. If it is still under warranty, contact TomTom to address that problem. They may replace the unit for you.
It is not unusual for (rechargeable) batteries to loose it's capability to hold a good charge if it is plugged in (to a power source) all the time, even while it is not in use.

May 06, 2012 | Tomtom GO 300 GPS Receiver

2 Answers

My tomtom rider 2 will not turn on


My tomtom rider 2 will not charge on my bike and will not charge from mains electric, when i use my tomtom in the car it works.

Cheers Tim

Mar 23, 2011 | Tomtom RIDER GPS Devices

1 Answer

I turn on my tom tom go 700 and the screen appears with a picture of the tom tom in a green box and then it stops and i wont turn of


If your TomTom GO/ONE/RIDER is frozen, won’t turn on or does not behave as it should, it can be fixed by resetting or restarting your TomTom device.
A reset will not delete any data from your device, with the exception of SMS messages on TomTom GO500/700.
  1. Connect your GO/ONE/RIDER to the power charger. If you have a power charger, use it to power your TomTom GO/ONE/RIDER. If you do not have a power charger, make sure that the battery in your TomTom GO/ONE is fully charged.
    Note: You need to charge your GO/ONE for at least 2 hours using the 12-24V cigarette lighter adapter.
  2. Reset your GO/ONE/RIDER. To reset the unit, you simply have to push a straightened paper clip (or something similar) into the RESET hole on the device.
    • On TomTom GO 910/710/510, the RESET hole is located on the bottom of the device.
      tomtomgox10.jpg
    • On TomTom GO 700/500/300, the RESET hole is located on the bottom of the device with the word RESET right next to it.
      tomtomgox00.jpg
    • On TomTom ONE, the RESET hole is located on the bottom of the device, with the word RESET right next to it (just below the SD card slot).
      tomtomone.jpg
    • On TomTom RIDER, the RESET hole is on the bottom of the device, behind the SD card door. When opening the SD card door you will see the RESET hole on the left, right underneath the SD card slot.
      tomtomrider.jpg
  3. Your TomTom GO/ONE/RIDER is now reset. Finally, press and hold the power button for 2 seconds.

Dec 16, 2009 | Tomtom GO 700 GPS Receiver

1 Answer

Restore to factory setting


n rare cases, your TomTom device may not start correctly or may stop responding. If this happens, try resetting your device. The only information lost on your device is the clock’s time zone setting. Select your device from the list below to see how to reset it.


Select your device: TomTom GO 940/740/540 TomTom GO 930/730/630/530 TomTom GO 920/720/520 TomTom GO 910/710/510 TomTom GO, GO 300/500/700 TomTom XL IQ Routes TomTom XL (30-Series) TomTom ONE XL TomTom ONE IQ Routes TomTom ONE 30 Series TomTom ONE 3rd Edition TomTom ONE 2nd Edition TomTom ONE 1st Edition TomTom RIDER 1st Edition, RIDER 2nd Edition TomTom ECLIPSE II TomTom DAIHATSU, TomTom ECLIPSE, TomTom TOYOTA Help Not sure which device you have? ico_close.gif Type the first two characters of your device's serial number below to find out.



To reset your TomTom device, do the following:
  1. Check that the battery is charged properly.
    Charge your device for at least 2 hours before trying to turn it on again. Make sure the charging light on your device is on.

  2. Remove the SD card
    If your device uses an SD card, remove it.

  3. Reset your device.
    Use a straightened paper clip, or something similar, to push the reset button for 15 seconds. See the pictures below for where to find the reset button.

  4. Turn your device on.
    Press the On/off button for at least 5 seconds.

  5. Insert the SD card
    If your device uses an SD card, insert the SD card.
The rest button is on the top of the GPS

Jul 23, 2009 | Tomtom GO 910 GPS Receiver

2 Answers

Tomtom Rider GPS won't turn on


My Rider 1 is showing the same sympton. Was working fine now I can't get past the initial "Tomtom" screen.

Does it power up when connected to the mains charger?- No, need to prod reset and then turn on manually.
Does it switch on when connected to the bike cradle? - No, only sign of life if by manually turning on but only get as far as the Tomtom screen, not the main menu.

Any ideas welcome

Jul 14, 2009 | Tomtom RIDER GPS Devices

1 Answer

Tomtom rider will only switch on whilst under mains power and on


If it will switch on when connected to mains or car charger then perhaps your battery has had it. My battery no longer retains charge even when not in use. Suggest try new battery.

Feb 10, 2009 | Tomtom RIDER GPS Devices

1 Answer

Tom tom rider version not charging via bike cradle either via direct connection to the bikes battery or when connected to an aux power socket. There is also no sound while attached to the car cradle /...


I recently had a bit of success with TomTom. My TomTom Rider 1 did not charge on the bike cradle, there is a known problem with the early cradles. TomTom have developed a TomTom Rider 1 replacement cradle (updated) and if you push hard they will wend you one in the post free of charge.

Jul 27, 2008 | GPS

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