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HP PSC 2410 stopped printing. Reinstalled sw - printer scans faxes prints self test but won't print docs! HELP!

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  • berrymama Aug 01, 2009

    Yes, USB unplugged from computer when reinstalled. Did a 4 level uninstall from HP SW, removed HP Program Files (as recommended) and Memories disc from registry/reinstalled due to error message. HP Director SW states printer status is "ready". Printer appears in task tray and shows document printing...but printer properties show printer as "idle".

  • berrymama Aug 01, 2009

    Working in Win98 ( and no, that's not the problem either)...but printer icons in Win98 aren't showing me status...only when I go to print document. USB cable not connected when did deinstall/reinstall...cleaned up registries other files before reloading. HP Director says printer status ready..but obviously not!

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See status pinter by the way,press start>setting>printer &fax>lookat status under printer symbol(pause>unmark pause on right mouse ,offline>reconect cable).

Posted on Aug 01, 2009

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When you reinstalled it did you unplug it from the computer. Often links to printers are lost, it's a Windows thing, frequently people reinstall in desperation, forgetting to uninstall the original and disconnect the printer USB. So, unplug the printer USB from the computer, go to control panel,and printers and delete the printers that you are going to reinstall which you see there. Then go to add and remove programs and remove all software.
If there are print jobs pending you may not be able to uninstall or delete, so click the printer and delete all jobs pending, then try the uninstall again.
When all is uninstalled, restart the system and reinstall, plugging in the printer only when the software asks for it.
It being an HP the uninstall option may well be on the installation disc so you can use that if you wish.

Posted on Aug 01, 2009

  • ordaide
    ordaide Aug 02, 2009

    Sounds like a printer fault, can you test it on another machine?

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