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SOURCE: Not holding charge
Ok, folks.. I just posted my own problem with the battery not holding it's charge..but, we fixed it ourselves.. take the motor loose from the canister , remove the filter and in the back are two contacts.they are two screws at the bottom one on each side... get out your pencil with a GOOD eraser and clean those contacts!..clean around them both and the contact (silver spot at the bottom) and you're good to go!!
SOURCE: We push the trigger, and the light comes on but no suction/ motor not working
Hi there,
I'm sorry to hear you're having difficulties with your DC35. From what you've described, it sounds there may be a fault with one of the components of your machine. If you give our Helpline a call, we should be able to help - you can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have the machine to hand when you call so we can run through some troubleshooting over the phone with you.
We'll look forward to helping you resolve this issue.
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
SOURCE: the green light on my Dyson dc35 will only stay on for 3 min.
Hi Dave, it's Jack at Dyson.
The symptoms you're describing sound unusual, and we're keen to help you check whether the fault lies with the battery, or with the charger assembly. Once we've determined which replacement part will resolve the issue, we can also confirm whether this is covered under your 2-year Dyson parts and labour guarantee.
When you have your DC35 easily to hand, just give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) to run through some simple diagnostic checks.
We'll look forward to speaking with you.
Possible bad battery pack. Take for repair.
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