HP Photosmart d7360 been working well til now. Got error msg re ink sys failure. Followed prompts to shut down and reboot; no change' then shut down, pulled all ink cartridges, waited 2 mins and tried again. No change, same error alert.
Try the following steps and check if it resolves the above error.
1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on. 2. Open the cover of the product and remove the print cartridges. 3. Close the cover and wait for the Insert Ink Cartridges message to display. 4. Disconnect the power cord from the back of the product and the wall socket, then wait for one minute. 5. Reconnect the power cord. If the product does not automatically turn on, press the Power button. 6. Open the cover and reinsert the print cartridges. 7. Close the cover. If prompted, print a calibration page. 8. Print a Self Test to verify product is functional. 9. Reconnect the USB cable, and try to print from the computer.
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Hi, 1) Press * and # at the same time 2) Press 1, 2, 3 and “support R0632M” should display 3) Press > and “information menu” should display 4) Press > and “configuration menu” should display 5) Press OK and “hardware failure status” should display 6) Press OK “failure status: clear”. Press OK to clear 7) Press CANCEL 8) Press CANCEL 9) Press CANCEL 10) Turn printer off, unplug power cord for 2 minutes, and plug cord back in then turn printer back on. Good luck! And Thanks.
*** Fix your HP Photosmart D7360 (Reset Code/Master Reset) ***
1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer preparing occurred).
8- voila, the nasty error message 0xc18a0001 "Ink System has Failed" is now gone.