Question about DeLonghi EAM3500 Espresso Machine/Coffee Maker

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I have a Delonghi Magnifica Auto Capuccino EAM 3500S. We boudht it about 4 Christmas's ago. We love it but we have an on-going problem. We have sent it for repair 3 times and we also have 4 new jugs/lids. When it has been for repair it lasts may be a few weeks and then we start having trouble again. We persevere until it stops working altogether. The problem is with the auto capuccino device. It pulls the milk up the plastic tube but only dispenses steam and no milk. Sometimes you can re-align it to make it work but after a while that doesn't help either. The machine cost nearly £600 when we bought it and we have spent quite a bit on repairs. I enquired with GTA about sending it for repair and it would cost £100 plus parts. Does anyone else have this problem?

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HI....we had that issue....one of the little O rings or rubber bands has probably come loose. This has happened to us many times. One the o ring is back it worked fine.

Posted on Jan 23, 2011

  • Casper C Jan 23, 2011

    One more note...once you get the o rings back on...always rinse the capuccino or latte cover in water before insenting it into the machine. If the lid is moist it will not cause the o rings to come off.

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Check the "O" rings and use very cold low fat milk

Posted on Aug 21, 2010

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Posted on Jan 02, 2017

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