Cannot hear incoming calls on my blackberry 8310. When i click answer, there is a clicking sound. I was told the audio was not working...i get that. it does not work when you connect headphones. any assistance would be greatly appreciated.

Hello Sir,
First you have to recall your memory, i.e; Was the handset ever dropped or get wet?, because this may cause the hardware to malfunction.
I will consider that you negate the above possibility, now the first thing is to check Volume Profile.
Try the volume buttons on the right side (as you face the device).

Look for the volume indicator while on the call and make sure it is all the way up


Press the green key, then press menu, select general options. Scroll down to default call volume and make sure it's set at 100%. (For assistance I have attatched a Snap Here)

You can also enhance the call audio by boosting the treble or bas.

If this thing is up to the mark already, then I'll Advise you to Upgrade you Device Software (Its Free and Easy)


The Official BlackBerry Device Software Upgrade goes here.

This will hopefully solve you problem,

If you got any more queries, don't hesitate to reply.

Regards.

Waqar.