Question about Santa Fe Dehumidifiers

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I was getting ice build up on the outside panel of my santa fe classic, I called company and they recommended i change the thermostat. I did that and now the unit trips my breaker and the power cord heats up and gives off a burning smell.

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Threw it away....

Posted on Aug 02, 2009

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Posted on Jan 02, 2017

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1 Answer

Why will my Sante fe works but will not shut off.


initial thought would be faulty switch, need to check it

Aug 13, 2014 | Santa Fe Max Dry Dual XT Dehumidifier

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How to your prevent your santa fe dehumidifier from freezing up


If you are running the unit set to max, that is a mistake. The folks at Sylvane advised me to set it at about 45%-50%. They have a lot of info on the Santa Fe Dehumidifier at their website.

on May 12, 2008 | Santa Fe (4025699) Dehumidifier

1 Answer

Santa fe advanced dehumidifier is very noisy. Can you help me to quiet it down please?


Call the factory at 1-800-533-7533 for help troubleshooting your noise.

Jun 09, 2014 | Santa Fe Dehumidifiers

1 Answer

The compressor and fan are running, however, there is no water coming out. RH is 70, temp is 66. This is after replacing a blower that had already seized up 2 years ago.


The dehumidifier should be removing water at 66F 70%rh.

First make sure that the compressor and fan are running. If they are, then turn the dehumidifier off and unplug the cord from the wall outlet. Next remove the front cover from the dehumidifier. Examine the evaporator coil (about 1/2 way up) beneath the plastic heat exchanger and above the stainless steel drain pan.

If the evaporator coil is cold and completely covered with frost & ice, the defrost thermostat may be defective. Replace the front cover. turn the humidity dial to "off". Plug the dehumidifier in to the wall outlet and set the fan switch to on - the fan will run (no compressor). Run this way for one hour to defrost the evaporator. Now adjust the humidity dial to your desired humidity and keep an eye on the dehumidifier. If it freezes up again and does not automatically defrost, the defrost thermostat should be replaced. Call the manufacturer at 1-800-533-7533 for parts and instructions.

If the evaporator coil is (mostly) warm and free of frost and ice, it is likely that some of the dehumidifier refrigerant has leaked out. this type of service should be done by a (refrigerant) certified technician. Call the manufacturer at 1-800-533-7533 for help with this service.

Aug 20, 2013 | Therma-Stor Santa Fe Dehumidifier

1 Answer

I am looking for owners manual for classic dehumifier, purchased in Canada


If by "Classic", you mean a Santa Fe Classic Dehumidifier, I'll need the correct Model Number to help you.

Please advise ... Thanks

Jul 14, 2011 | Dehumidifiers

2 Answers

Where is the thermostat/defrost gauge located on my Santa Fe Advance dehumidifier? The company sent me a new one but no directions on where to find it. Thank you


You will have to remove the plastic "cover" from the top of the unit to access the interior parts on the Advance model. Make sure you disconnect the power cord before beginning the disassembly. You can call the service group at 1-800-533-7533 to speak with a technician if you need help.

Jun 24, 2011 | Therma-Stor Santa Fe Dehumidifier

1 Answer

Santa fe dehumidifier running but not producing any condensate. No ice forming on the coils and filter is clean.


You should check if the compressor is running. Your description makes it appear that the fan may be running and the compressor may not be running.

There are many things that can cause a compressor to cease running:

Open defrost thermostat
Bad run capacitor
Low refrigerant charge (caused by refrigerant leak)
Bad compressor relay
Bad compressor overload
Bad compressor motor

Other things to check:

If the fan switch is set to "on" and the humidity control is set to a high humidity level, the unit may appear to be running, but the compressor will not operate. Check the setting of your humidity control.

If the dehumidifier is operating in a room with a high temperature and a low dew point (very low relative humidity), it may be unable to remove any more moisture from the air.

If you are not comfortable troubleshooting the unit on your own, call the manufacturer service department at 1-800-533-7533, EXT 8459. They are very helpful.

Mar 05, 2011 | Santa Fe 4027450 Dehumidifier

1 Answer

My Santa Fe compact dehumidifier in my crawlspace makes a noise (not a smooth humming sound but more of a harsh vibrating sound) when it is not dehumidifying. I can turn the knob to the dryest setting and...


The black cylinder is the compressor. It sounds like your unit is cycling the compressor for some reason. If the compressor starts, runs fine, and removes water when you set the humidity control to the driest setting the compressor is probably OK and the problem may be with the humidity control causing the dehumidifier to "short cycle" for some reason. You may need to change the humidity control or relocate the dehumidifier in your crawl space.
If the compressor attempts to start, and then sits quiet for 10 minutes, and then attempts to start again, you have a problem with the dehumidifier. There are a few things that can cause this problem:
Low refrigerant charge
Bad compressor capacitor
Bad compressor overload
Plugged capillary tube or broken expansion valve
are the common causes of this behavior. If you suspect one of these problems, call the factory service department at 1-800-533-7533 for help.

Good luck with your dehumidiifer.

Jan 11, 2011 | Santa Fe Advance Pre-Filter Dehumidifier

1 Answer

Large amount of ice has accumulated behind the back panel in the upper part of the unit on my Sante Fe RX. About 2 to 3 inches thick.


Your post says you have an RX but the picture shows a SantaFe Classic.
In either case the massive frost build up is caused by a defective defrost thermostat. PN 4021470 Parts Dept 800-533-7533 x 8451
The defrost thermostat has an internal set of electrical contacts that are designed to open up and turn the compressor off when frost or ice has accumulated on the tubing and the evaporator coil. If the contacts fail to open, the compressor keeps running and the frost and ice just keep accumulating until such time as the homeowner unplugs the unit or a sevice tech replaces the defrost t-stat.
Dwaine
Thermastor Service Dept
800-533-7533 x 8459

Apr 25, 2010 | Therma-Stor Santa Fe Dehumidifier

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