Question about Rheem 50 Gallon FVR NATGAS Water Heater 6YR 22V50F1
Im at a loss. The vapor sensor keeps locking out. This will be my third service call to have the Rheem 50 Gal FVR sensor replaced. Each time is about a week without hot water. Im just so frustrated at the Rheem techinical support trying to blame me for their problems. Anyone have any luck? I'm so close to just having the entire unit replaced with a GE or something
Let me see, third time a 'Support Technician' has come out, it's the same defective part, and YOU the homeowner receive the BLAME?
This = NO!
I cannot possibly fathom, how a homeowner is to blame for a defective part. Who installed this unit? Was it a licensed plumber? Someone that Rheem designated as an installer trained to install their units, and more specifically this particular type of unit?
If so the installation falls under their guidance. If something is wrong, THEY are to Blame!
If there is a repetitive defective part, the 'Tech', (I use this term loosely!), should diagnose the problem, and should have had it fixed in Round 2, not Round 3!
If it's a repetitive defective part from the factory, the 'tech' knows this, and is caught in the middle, Oh Well!
Contact the State Attorney Generals Office of your state. You want the Consumer Division. Have them send you a complaint form, fill it out, and fax it back to them.
Europe has an entity like this also, I believe. (I know England does)
It is my advice, that you are not satisfied with this water heater, you are not satisfied with the support, and you are not satisfied with the interaction of the Support people, when trying to fix the problem.
Perhaps you would like to be reimbursed the price of this unit, have the unit removed from your home, and as you indicated, and install a different brand.
Posted on Aug 01, 2009
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Posted on Jan 02, 2017
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