Question about Rheem 50 Gallon FVR NATGAS Water Heater 6YR 22V50F1
Im at a loss. The vapor sensor keeps locking out. This will be my third service call to have the Rheem 50 Gal FVR sensor replaced. Each time is about a week without hot water. Im just so frustrated at the Rheem techinical support trying to blame me for their problems. Anyone have any luck? I'm so close to just having the entire unit replaced with a GE or something
Let me see, third time a 'Support Technician' has come out, it's the same defective part, and YOU the homeowner receive the BLAME?
This = NO!
I cannot possibly fathom, how a homeowner is to blame for a defective part. Who installed this unit? Was it a licensed plumber? Someone that Rheem designated as an installer trained to install their units, and more specifically this particular type of unit?
If so the installation falls under their guidance. If something is wrong, THEY are to Blame!
If there is a repetitive defective part, the 'Tech', (I use this term loosely!), should diagnose the problem, and should have had it fixed in Round 2, not Round 3!
If it's a repetitive defective part from the factory, the 'tech' knows this, and is caught in the middle, Oh Well!
Contact the State Attorney Generals Office of your state. You want the Consumer Division. Have them send you a complaint form, fill it out, and fax it back to them.
Europe has an entity like this also, I believe. (I know England does)
It is my advice, that you are not satisfied with this water heater, you are not satisfied with the support, and you are not satisfied with the interaction of the Support people, when trying to fix the problem.
Perhaps you would like to be reimbursed the price of this unit, have the unit removed from your home, and as you indicated, and install a different brand.
Posted on Aug 01, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jun 19, 2014 | Rheem 50 Gallon FVR NATGAS Water Heater...
Jun 04, 2014 | Rheem 40 Gallon FVR NATGAS Low WATER...
May 10, 2014 | RHEEM 50 Gallon FVR NATGAS Water Heater...
Aug 11, 2011 | Rheem 50 Gallon FVR NATGAS Water Heater...
May 17, 2011 | Rheem 50 Gallon FVR NATGAS Water Heater...
Mar 14, 2010 | Rheem 50 Gallon FVR NATGAS Water Heater...
Feb 23, 2010 | Rheem 50 Gallon FVR NATGAS Water Heater...
Dec 05, 2009 | Rheem 50 GAL ELEC TALL Water Heater 6YR SC...
204 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: