Question about Cameras

3 Answers

I was taking pictures and then the camera malfunctioned, giving me this error statement: "lens error, restart camera" I tried re-starting by removing and replacing the battery, but this didn't help. Please advise. Thanks.

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  • stewfriedman Aug 01, 2009

    thanks, but none of those solutions are working. i have no access to the tool you mentioned as the first option. also, i'm not sure if this was clear to you earlier, but the lens is now closed and will not open. it seems to me that your other solutions require the lens to be open; did i read it right? please help.

  • stewfriedman Aug 01, 2009

    cannon powershot SD 1100 IS. i was shooting pix and then got this error message: lens error, restart camera. what should i do?

  • stewfriedman Aug 01, 2009

    tapping camera and taking battery out for 10 seconds did not work.



    please help.

  • stewfriedman Aug 01, 2009

    still not working. please help.

  • stewfriedman Aug 01, 2009

    still not working...please help

  • stewfriedman Aug 01, 2009

    i'm sorry to say it's still not working. what else can i try?

  • stewfriedman Aug 01, 2009

    I'm very sorry to say this this last solution -- remove battery and memory card after tapping -- also did not work. What else can I do?



    I assume that if it's still not working and that I still therefore cannot approve the solution, then I will not be charged for this service.

  • stewfriedman Aug 01, 2009

    please see earlier threads and let me know what else i can tell you to help me solve this problem.

  • stewfriedman Aug 01, 2009

    i tried tapping again...no luck. the content on the site to which you directed me has already been cut and pasted into earlier replies from other fixya techs. any other solutions? i'm still not able to accept, unfortunately.

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3 Answers

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  • Master
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Did you just buy this camera? If so, please either call Manufacurer or take it to the store where you got it and try to get a refund, as this problem happens sometimes, but should NOT be happening on a new camera. If you're still under warranty, you should be able to take full advantage of it (provided you didn't drop the camera or anything like that). This error isn't a death sentence, but it shouldn't be happening with a new unit.

If you aren't under warranty and want to try fixing this yourselves, there are some 'homemade' methods that have worked for other users in the past. That doesn't mean they'll work for you, and if you don't feel comfortable banging your camera around or doing this stuff, I'd advise calling a repair shop and at least getting an estimate. If the camera wasn't dropped or abused, the maker (particularly if it's Canon) may just possibly repair it for free if they think it's a manufacturing error that caused it. Probably not, but it's worth asking before you do any tinkering.

But... if the estimate is more than the cost of the camera (which may happen if it's old enough), or if you just want to try, here are a few methods that might help.

1. If you can get the camera to turn on, go into the Setup menu and do a factory reset/ restore defaults. If you can't get it to turn on, remove the batteries, wait a few minutes, then put them back in. If you are just getting the error message and the lens isn't making a weird grinding noise or anything, what you have may just be a technical glitch, and doing one of these two things may put it back to normal. Try this first.

2. Didn't work? OK. Next idea: take a look at where the USB plugs into the camera on the side; if it's a Canon, there should be a soft padded cover there. Take that side and rap the padded part gently against a table top. Sometimes this works, I don't know why.

3. Next idea: If your lens moves at all when the camera is turned on, watch how it moves. Does it come out and then back in? If so, turn it on and, as it comes out, grab it and hold it for a few seconds, preventing it from going back in; then let it go. You may also try holding it a few centimeters above a table top, and as it comes out, let it hit the table top and be forced back in before it is fully out.

Those are the top things that seem to work for people. But... if they don't work for you, there's still more you can try.

Here's the thing: most of these errors that you all are getting are related; the 'lens error, restart camera' is very similar to Canon's old e18 error, and various other manufacturers have the same issues. So even if you're not seeing the E18 error message on a Canon camera, the problem you're having is very similar to that one. So take a look at http://www.e18error.com/repair.html

That website outlines multiple methods to fix the E18 error (and therefore similar lens errors). Some of those methods I've just described here, but there are others, right down to a guide on how to dismantle your camera. Read that site carefully as it explains things in pretty good detail, and give them all a shot and see if anything works.

Good luck!

Posted on Aug 01, 2009

  • Sai Kiran Camsarapalli Aug 01, 2009

    As a last resort drop the camera from about 3 feet height on a carpeted floor and see if the issue is resolved else

    Kindly contact the manufacturer for more information becuase it is a hardware failure they will know better because it is a very common issue in the camera you are owning.



    They will help you replace the parts. This error can be caused because of many reasons like motor failure. Lens failure/ Main board failure. This cannot be detemined unless the set is opened and tested manually.



    So kindly take it to a service center and get the camera checked.

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  • Cameras Master
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Try to gently tap the camera with your palm and then remove the battery for 10 seconds and put it back in and then that should correct this problem,,,,

Posted on Aug 01, 2009

  • Mark Gil
    Mark Gil Aug 01, 2009

    Place the camera flat on its back on a table pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

  • Mark Gil
    Mark Gil Aug 01, 2009

    If its still not working tap again the camera to your palm and then remove the battery and the memory card from it and check if it will be giving a different error now on the screen...

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First off do you have the make and model? Also how old is the camera. Anytime it is under a year you will want to use the manufacturer warranty as parts and labor are covered. If it is over a year. There are a few things I will list you can try and do on your own.Otherwise you will have to consider paying for repair or replacement.


Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

Another method is to tap the padded USB cover part on a hard surface, for example, a desk. Sounds simple, but it works.

Try forcing the camera lens. Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended. Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.
Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.
Once I have the model information I can also give you the customer support info. If you need any other assistance let me know as well.
Thank you,
Lee

Posted on Aug 01, 2009

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