Dolce gusto tray is locked and lever is loose (not locking)

SOURCE: i have a Nescafe Dolce Gusto coffee maker and when

Hi Ron, my name is Katelyn, and I help with the marketing for Dolce Gusto. There is a live chat with a specialist on our Web site (http://www.dolce-gusto.us/Public/Contact-Us.aspx) or feel free to call the consumer services at 800-745-3391.

SOURCE: Dolce Gusto coffee machine hot water not flowing

use a solution of Bicarbonate of soda to clean scale from delivery pipe 1 tsp in 200ml

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SOURCE: How do I descale a Krups Dolce Gusto machine?

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SOURCE: My KitchenAid tilt head lock

In my case the lock was not engaging fully because the internal mechanism was bent too short. I'm not sure if this happened over time or if it is just a manufacturing defect. If your mixer still has some up-and-down play to it when the lock is engaged, then you might have the same problem as me


To fix it, search this site and others for instructions on how to remove the motor cover. I found this video useful: http://www.youtube.com/watch?v=VeCiivPt7hk

With the cover removed you have access to the locking mechanism. In my case, the latch is connected to the locking lever via a bent S-hook. The hook was just slightly too short which kept the latch from engaging completely. If you remove the two screws holding the hook in place and that allows the lock to close completely, then you have the same problem as me. (You'll feel the difference immediately. When fully locked, there is practically no wobble in the mixer head.)

I lengthened the hook by placing it against a flat surface and hammering the bend out a bit.

Nigel Barrett

• 1 Answer
• Posted on Nov 02, 2012

SOURCE: My dolce gusto krups machine won't open and allow

We have had this problem twice now. The solution is to drill (yes drill!) through the capsule - a blocked outlet from the capsule itself and the injection of hot water creates a high pressure seal - you have to release the pressure. Do this over the sink - I had hot chocolate spraying about 6 feet from the machine when the pressure was released!! But this solved the problem.