SOURCE: I have worn my fitbit
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Fitbit common issue is it will die right away if it gets wet. You may try to force reset it by docking it and then holding down the reset button on the bottom with a pen tip or paperclip. The screen will flash with your current firmware version and the battery level. If this will not work then the Fitbit is totally dead.
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SOURCE: How to reset steps on my Fitbit charge 2
hi Vicki.
this is all i can find out.
How do reset steps to zero
or this.might be of more help to you.
How to reset steps on my Fitbit charge 2 Google Search
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