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Printer will only print purple spreadsheets

My HP Officejet J6480 printer prints my iMac Numbers spreadsheets in purple. It will not respond to my ''black cartridge only'' command.
If I save the spreadsheet to a PDF file, then print that file it will print black.

My Pages documents print in black.

I have uninstalled/reinstalled Numbers; created a New User account; installed a new black cartridge; checked ALL print commands (numerous times); spent around 3 hours self-troubleshooting. All to no avail.
Then I contacted Apple Support. I had already done almost everything that they suggested. After a while they sent me to HP - who, predictably, told me that it was in Apple's software and therefore could not help. Grrr !!!

Any help would be very much appreciated.

Posted by on

  • bughouseblue Aug 01, 2009

    Thank you for the reply, tommya300. I did not understand how setting properties to gray scale would cause this, however, your comment pointed me into another direction---probably the ONLY one I had not yet looked at.

    I clicked on INSPECTOR > PRINTER SETUP > FORMAT FOR: and found that it was set to "any printer", not HP OfficeJet. I changed it and it works correctly - first time in three days. WOO HOO!!!!

    I've got around seven hours troubleshooting this, and am finally done. ty ty ty so very much.

    Good wishes to you, Tommya300,

    bughouse

  • bughouseblue Aug 01, 2009

    Thank you for the reply, tommya300. I did not understand how setting properties to gray scale would cause this, however, your comment pointed me into another direction---probably the ONLY one I had not yet looked at.

    I clicked on INSPECTOR > PRINTER SETUP > FORMAT FOR: and found that it was set to "any printer", not HP OfficeJet. I changed it and it works correctly - first time in three days. WOO HOO!!!!

    I've got around seven hours troubleshooting this, and am finally done. ty ty ty so very much.

    Good wishes to you, Tommya300,

    bughouse

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You set the printer properties to print in gray scale

Posted on Aug 01, 2009

  • tommya300
    tommya300 Aug 02, 2009

    Great I was in the Widows world do not know mac but you discription relates to the phrase properties of an Item

    Good luck from Tommy Tech the Wreck

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Hi! i have here my hp photosmart all in one printer (modelc4472) that gives me a headache. All documents to be printed and scanned are printed in black. What should i going to do. PLease help me. Im almost a day here sitting on my desk. Thank you so much. URGENT PLEASE!!!!

Posted on Aug 18, 2009

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