Question about Kenmore 3.8 cu. ft. HE3 Front Load Washer

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Kenmore Elite HE3 front load washer door locking mechanism issue

I have a Kenmore Elite HE3 front load washer and my wife put a bathroom rug and several towels in the machine and began a cycle. The washer became unbalanced and moved about 2 1/2 feet away from the wall and the front door opened while the cycle was still running.

My problem is that now I can not get the locking mechanism to unlock to close the door.

How do I reset the system to get the door closed?

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1. Remove the lower panel under the door by loosening the three screws under the bottom edge on the front of the washer. HINT: If you prop up the front feet of the washer with some small blocks of wood, this will make access to the screws much easier.
2. With the screws removed, the lower panel should drop down then come off. If the panel sticks, a light tap on either side will knock it loose.
3. Reach your hand up inside the washer behind the front casing on the right-hand side. This is where the door latch assembly is located.
4. At the bottom of the door latch assembly is a small pull tab. This is the manual release for the door. Pull the tab straight down and the door will come open.

Sometimes these doors will not unlock for whatever reason. If there are no error codes being generated, this could have just been a momentary glitch. If you see "Fdl" or "Fdu" error codes, these are usually indications of a failed door latch assembly and will require replacement.

Posted on Aug 01, 2009

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