Question about Hitachi 50V500 50 in. HD-Ready LCD Television

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Hitachi 50v500 blueing problem

I have an Hitachi 50v500 LCD 50" TV that blue streaking happening. I discribed it in a previos query as blue shadow but it is definately blue streaking mainly right in the middle of the TV. It's only 3 years old and I am just sick about it. Helppppp!

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Re: Hitachi 50v500 blueing problem

I am not expert but before you go to a lot of trouble, read all of the post on the infamous "red cloud", "red blob" and "blue streaking". In evey case, it appeared that the light engine was the problem. We just had our light engine replaced and the TV looks perfect. We dealt only with Hitachis Customer Relations Department 800-654-7013. You will have to have a certified tech come out and diagnos the problem. Hitachi will then call and verify, with the dealer, that the problem is a defective light engine and will send out a brand new one.

We were told the part cost around $1500 (Hitachi covers that) however, they will ask you to pay for the install. Our install cost $400. Worth is to us as we paid $3600 for this set 3+ years ago and we have loved this TV. When you first call Hitchi, they will act like they've never heard of this problem but they will give you names of certified techs in your area. Once the tech confirms that it's the light engine, Hitachi will own up to the problem and send out the part.

You really should only deal with Customer Relations ( I listed their 800 number above as you will be chasing your tail so to speak with their regular customer service department. Good Luck!

Posted on Nov 25, 2007

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Re: Hitachi 50v500 blueing problem

Hi everybody
i to have had the dreaded light engine failure my set just faded out to red a tech diagnosed it hitachi sent a new light engine out
and i paid $200.00 for istall i had a excellent picture for about twelve hours now the entire screen is blue no picture so i'm starting over getting the tech back out i'll keep you posted
alvin watts

Posted on May 05, 2008

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Re: Hitachi 50v500 blueing problem

There's a good chance that it's not the worst, like a light engine failure... Bad news is you'll need a tech to do it...
It need to have a memory initialization done from the I2C menu. There are a list of codes the tech will write down from the I2C menu then perform the MI.. Then he goes back in and resets the codes from his notes.. That's the boiled down version, but there is a lot to it - take my word..
When calling around to shops to find someone qualified ask how much they charge for performing a memory initialization per Hitachi bulletin and see what their comeback is - - ...
And let me know how this turns out for you...
I have had people on this forum that wanted the instructions and tried doing it themselves, but one ended in disaster - and despite my opposition from the beginning.

Posted on Nov 25, 2007

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