Question about Maytag Neptune MAH5500B Front Load Washer

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Water leaking from front door

We had to replace the r11 and also the wax motor on our washer and now the front door seal seems to be leaking. Is there a quick fix for this or will the whole seal have to be replaced?

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The whole boot whould have to be replaced. Check if there are any visible cuts or if its somewhat worn around the lip. But i would change it out. I dont know of a quick fix that would work....

Posted on Jul 31, 2009

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Posted on Jan 02, 2017

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Neptune Washing Machine (MLE200AWW) spins but water is not pumped all the way out. I can hear it slosh in the drum if I spin the drum manually.


Hi, the sloshing sound is normal because of the balance ring which has liquid in it...

I would be concerned about your door latch wax motor ( part # 12002535) though... See Neptune Help for more information about replacing the faulty wax motor with brown colored actuator tip before it damages your machine control board. When the wax motor shorts out it will blow the Q6 triac and then the R11 resistor will burn and your door probably won't lock anymore as indicated by the door locked light not coming on. The next thing you will notice is that your clothes will be soaking wet after the wash cycle because the spin cycle will not work if the door does not lock...

Your machine control board is located above the dryer on the right side.

Every Maytag Neptune front loader with a timer knob (non digital) has a wax motor and all of them shipped with faulty one except the later 2000 series stacker models. You should proactively replace the wax motor with the new design (with black tip) to prevent the Q6 R11 failure on the control board. If you're too late you can try the STAGE 1 repair kit at the same site above.

To inspect your door latch wax motor on the stackers you:

? Unplug machine

? Remove the (2) screws holding center panel and remove panel

? Remove the (1) center screw holding the top panel located inside compartment above washer

? Remove the top panel to expose the door latch assembly

I hope this helps you.

Apr 25, 2011 | Maytag Neptune MLE2000A Front Load Stacked...

1 Answer

My maytag MLE2000AYW will not lock, how hard is it to replace or fix?


I would be concerned about your door latch wax motor ( part # 12002535) though... See Neptune Help for more information about replacing the faulty wax motor with brown colored actuator tip before it damages your machine control board.
When the wax motor shorts out it will blow the Q6 triac and then the R11 resistor will burn and your door probably won't lock anymore as indicated by the door locked light not coming on. The next thing you will notice is that your clothes will be soaking wet after the wash cycle because the spin cycle will not work if the door does not lock...

Your machine control board is located above the dryer on the right side.

Every Maytag Neptune front loader with a timer knob (non digital) has a wax motor and all of them shipped with faulty one except the later 2000 series stacker models. You should proactively replace the wax motor with the new design (with black tip) to prevent the Q6 R11 failure on the control board. If you're too late you can try the STAGE 1 repair kit at the same site above.

To inspect your door latch wax motor on the stackers you:

  • Unplug machine
  • Remove the (2) screws holding center panel and remove panel
  • Remove the (1) center screw holding the top panel located inside compartment above washer
  • Remove the top panel to expose the door latch assembly

    I hope this helps you.

Mar 27, 2011 | Maytag Neptune MLE2000A Front Load Stacked...

1 Answer

The door will not lock


There is a small actuator that locks the door before the spin cycle located in the door latch assembly. This actuator is called a wax motor, Maytag part # 12002535 is the redesigned part. It works by heating a ball of wax up which causes the actuator pin to push out and lock the door. It takes around 45 seconds to extend so it is rather slow compared to a typical electromechanical solenoid. The older wax motors have a brown actuator pin while the newer version has a black actuator pin.
The wax motor failure is caused by moisture penetrating the wax motor (older design) over time, which causes the electrical resistance to drop to such a value that the small Q6 triac located on the upper control board overheats and shorts out internally. The triac is essentially an electronic switch that is controlled by a low control voltage, which is provided ultimately by the processor U1. The R11 overheats because the failed Q6 is allowing 120 volts on the triac's center control pin. When this happens, R11 burns and opens up electrically. Sometimes Q6 still looks normal and other times the plastic case ruptures after the failure. However, a burnt R11 is the telltale sign that you have had this failure and the Neptune washer should be left off to prevent further damage to your upper control board.
To inspect your control board you need to do the following:

1. Unplug your Neptune's power cord.

2. Remove three Philips screws along top of washer console.

3. Pull top of control console towards you while pushing bottom of console away from you.

4. Control board is located behind timer assembly on back panel.

5. Inspect the R11 resistor located near the left control board mounting screw.

If your R11 is burnt, you have two options. The first is to repair the control board and the second option is to replace the control board. To repair your control board you will need a 25-watt pencil type soldering iron, solder, diagonal cutters, needle nose pliers, replacement Q6 and R11 components. Whether you repair or replace control board I would not power up machine until the new wax motor is installed or you risk damaging your repaired or new control board again.

If you have not experienced the No-Spin problem consider yourself lucky because you are now aware of the issue and can replace the wax motor before you have a failure. You need to inspect your door lock wax motor and make sure you dont have the older style with the brown actuator pin. Note: If you identify that you have the older brown pin wax motor you need to replace it a.s.a.p. so you don't experience the R11/Q6 failure. I would not use machine until the original wax motor is replaced

Dec 23, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Maytag washer #MAH400AWW drains water fine but will not go into high speed spin cycle


Your washer uses a wax motor door latch assembly with a high failure rate that led to the filing of class suit against Maytag in 2004. The failure of the wax motor results in a no spin problem.

Verify first if the door lock light is on. If not, the wax motor failed and resistor R11 and transistor Q6 on the machine control board also failed. Replace the wax motor and R11 and Q6.

Most technicians will advise you to replace the machine control board and not just the wax motor. But replacing them is not a difficult task. You just need to know how to solder and desolder.

When you opt to ask a technician to repair your machine, insist that only the wax motor, R11 and Q6 must be replaced, not the entire control board. The service will cost you about $300.

Do not hesitate to inform me if you want to do the repair yourself for the complete disassembly and repair procedure.





Jan 13, 2010 | Maytag Washing Machines

1 Answer

Washer does not drain. Checked r11 resistor


Unfortunately, you cant replace the resistor, you need to replace the board. The cause of the R11 resistor blowing, is the wax motor for the door lock assembly. When the wax motor shorts out, the surge blows the R11 resistor on the board, requiring you to replace the wax motor and an expensive board. Major enginering error by maytag. The board costs around $240 and the wax motor is around $15

Oct 16, 2009 | Maytag Neptune Washer

1 Answer

Won't spin


hi..
What happens is the machine will stop spinning because the door latch will fail to lock. Deep inside it is caused by the mechanism that locks the door. The wax motor will draw too much current and damage the control board by burning a resistor (R11)

just pull the board u can discover burn thru on r11 (you can see the blackened resistor). orders and new board & wax motor on ebay. open the washer & replace the board & wax motor..
thank u
rate me!!!

Apr 13, 2009 | Zanussi Washing Machines

1 Answer

Machine keeps tumbling after wash cycle is completed.


Make sure that the replacement R11 is in fact connected to pins 1 & 2 of the Q6 triac. If the copper trace on the backside is open on either leg of the R11 to the Q6 then the wax motor will stay energized and that will cause the tumbling after the wash cycle.

See www.neptunehelpsong.com for a new funny song that explains the Maytag Neptune door latch wax motor issue.

Jan 21, 2009 | Maytag MAH6700AWW Neptune Front-Load...

2 Answers

My Mother's Maytag Neptune front load washer has water left under the drum after the final spin cycle. I am not sure that this is normal. Please advise.


This is normal to hear water sloshing under the drum when machine is done washing and you spin the drum. This is part of their water balance method to help spinning procedure. I called a Maytag repair shop and they helped with my question.

Jul 23, 2008 | Maytag MAH6500 Neptune Front Loading...

1 Answer

Neptune washer


The R11 burns because the wax motor jams. If the R11 is burnt, it is time for a new circuit board. These are availible on line from the manufacture or at local appliance stores ( I use first source parts). To forwarn you, circuit boards can be pricy. Once you have the circuit board, it is just a case of unplugging on connection at a time and plugging it back in to the new board. To replace your wax motor, you firs must take the 4 screws out of the door frame to the right and left as you open the door. Once you do that the front panel will come off. Then you must remove the 4 screws from the dispenser door. Finnally, you must remove the the 2 5/16 screws holding down the lid. It will then lift up and the wax motor will be right at the front.

Jun 14, 2008 | Maytag Neptune MAH5500B Front Load Washer

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