Question about Xerox Phaser 8400 Laser Printer

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I am getting an error message of 08.055.44:9347. Every time we go to print the page is blank.

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8,055.44: The Media Drive stalled while engaging headtilt.
Troubleshooting Procedure for Wiper/Media Gearbox
Step Questions and Actions Yes No
Check for obstructions in the Wiper
Assembly path.
Is the Wiper Assembly obstructed by the
Printhead or wiring?
Clear any
Go to Step 2.
2 For an 8,005.48 error:
1. Check for paper in the paper path that is
adding drag to the rollers. Look for paper
or wiring interfering with the take away
2. Remove the Tray 1 Pick Solenoid to view
the meshing of the Take Away Roller’s
gears to the Media Drive Assembly.
Did this correct the problem?
Complete. Go to Step 5.
3 For an 8,007.41 error:
Check for a missing KL-clip securing the
Head Maintenance Clutch. Replace if
Did this correct the problem?
Complete. Go to Step 5.
4 For an 8,009.43 error:
1. Ensure that there is no paper in the paper
path adding drag to the rollers.
2. Ensure the Media Drive Assembly is fully
seated and correctly installed.
3. Remove the Tray 1 Pick Solenoid to view
the meshing of the take away roller’s
gears to the Media Drive Assembly.
4. Ensure the feed rollers are properly
engaged in the drive gears.
Did this correct the problem?
Complete. Replace the
Media Drive
5 Run the Wiper Drive test.
Did the test pass?
Go to Step 6. Go to Step 7.

6 Run the Wiper Alignment test (see “Wiper
Alignment Procedure” on page 6-2).
Did the test pass?
Go to Step 8. Go to Step 7.
7 1. Inspect the wiper system for improper
operation, obstructions, or damage
(broken gear or belt). Look for ink in the
Wiper Belt channels.
2. Ensure the wiper system is properly
aligned (see “Wiper Alignment
Procedure” on page 6-2).
Did this correct the problem?
Complete. Go to Step 8.
8 Run the Head Maintenance Clutch test.
Did the test pass?
Go to Step 9. Replace the
9 Is the head lock mechanism on the right end
of the Exit Module functioning properly?
Go to Step 10. Replace the
Exit Module.
10 Are there obstructions or spilled ink on the
Wiper Blade, the Head Tilt Gear drive path,
or under the Printhead?
Is the Waste Tray overfilled?
Clean the
inside of the
printer and

Posted on Aug 04, 2009


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