Question about Directv RC-64 Remote Control

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My DirecTV remote completely quit working. I

My DirecTV remote completely quit working. I changed the batteries and even tried another remote. What can I do now?

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  • dwgriffi Aug 01, 2009

    I even have an extra remote and tried it and it doesn't work either. If you push the buttons on the DVR the menus and all work. So, if it is the DVR it is just the RF or whatever receiver that gets the signal from the remote.

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Is the DVR the problem or the DirectTV remote?
If it's the DVR, DirectTV will send you a replacement and you will have to return the faulty unit. If it's the remote, you can buy a replacement online at directtv.com.

Posted on Jul 31, 2009

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Directv response slow to remote


If you've tried everything on the web and still n progress , try taking the remote apart and cleaning it with a little alcohol and a paper towel. A spare tooth brush is helpful too. clean the casing, the rubber touch pad (tooth brush helps here), and the circuit board where the rubber touch pad contacts the board (not the under side).
I think the manufacturer uses a black silicone grease in there , that "gunks" it up after a while. The difference in mine is night and day. I works like new again .
It's not that tricky to take apart. Just watch the video below first before you try it to see how to take it apart and let the alcohol evaporate completely before you put it back together and put the batteries in it..
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Complete instructions on entering DirecTV remote control codes are here.

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I m trying to program my RC64 remote for Direct TV and as soon as I press the mute/select buttons in order to put in the codes it says that my remote isn't programed for the TV yet so I cannot press that...


Hi, I work for Directv in the technical department... it is normal for the error message you listed to display on the tv when programming the remote. All you have to do is completely ignore whatever it says on the screen and just complete the remote programming process. I will summarize the instructions for you: First, press and hold mute and select until the green light above the mode switch on the REMOTE flashes twice(can take about 5 seconds of holding down before the green light flashes), then enter your 5 digit code using the keypad on the remote(no matter what it says on the screen-still ignore), after entering the code the green light should immediately flash twice again(that confirms the code was entered correctly), once that happens try pressing the volume up button on the remote, if volume bar displays on the screen increasing the volume then that is the correct code. Once that is all done and volume then works from directv remote slide the mode switch on remote back over to the left under DTV symbol and use remote as normal. Once you change channels or pretty much press any button on remote that is Directv related the error messages will disappear. I usually just press the exit button on the remote in irectv mode to clear the error messages. Hope this helps. :)

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you will have to go back to the remote suetup and put it back on ir from the front panel before your remote will start working again

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Replacing the batteries if you have not already done so. Make sure the batteries are inserted correctly. If remote still does not work I recommend calling dtv and asking for a replacement remote that is available for purchase. Call 1 800 531 5000 for customer service. Call from the phone number that is listed on the account for easier access to an agent.

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1 Answer

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Most DirecTV receivers are able to be controlled with IR (infrared) or RF (Radio Frequency) signals. DirecTV receivers are usually set to be controlled by RF.

To control a DirecTV PVR / Satellite, it needs to be set to respond to an IR Remote:
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Note: Some models of DirecTV may have different steps to enable IR. You may need to refer to your user manual


Harmony Remotes only control IR signals. so this is not the issue. The Harmony Remote should control the tv. the original remotr needs to be tested for IR or RF.

The device we are working on that is not being controlled by the Harmony Remote could be operating on RF (Radio Frequency) signals. Harmony Remote can only control the devices that operate on IR (Infrared) signals. Most devices that work on RF signals can be changed to operate on IR signals, and this usually could be done by changing the remote control command mode to IR from RF.
Please follow the steps listed below to test to see if the device is being operated on RF or IR signal:
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3- After you cover the top part of the original remote (or used an alternate way to block the direct communication of the original remote and the device), try pressing the buttons on the original remote to see if it can still send commands that can be received by the original remote. You can try powering on/off your device using the original remote when the original remote is being blocked by your hand or another object.
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5- If the device is RF operated, please change the command receiving mode to IR rather than RF and test the Harmony Remote.
6- If the device is IR operated, please contact us again by replying to this email and let us know if none of the commands or some certain commands are not working for that device.

You can usually find the information on how to switch the device to be operated on IR signals rather than RF signals, through the user manual for your device, or by contacting technical support of the manufacturer for that device, or even sometimes reaching the information simply by doing a basic research over the internet.

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