Question about Office Equipment & Supplies
If you are using Internet Explorer 7 there is a known conflict with this particular HP file that causes these symptoms. If not using IE 7 - see solutions towards bottom of the page and the HP information link.
To resolve this HP have released an update to fix this problem.
1) Go to this address http://h10025.www1.hp.com
2) Enter the model of your printer (Eg. PSC 1210).
3) On the next screen there is a list of different printers, click on yours, and then select your operating system, and it should bring you to a page with a list of software and driver downloads.
4) Scroll down until you see something that says "Critical update to resolve an issue with HP Director after installing Internet Explorer 7".
5) Click on it and install the update.
HP offer further information on this problem here http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00802504
Finally there is this combination which has been found to resolve the issue for some people.
Double-click on the HP Director icon nothing will appear to happen... but wait a few seconds, then hold down the ALT key and press the space bar. A small dialogue box will appear.
Click on minimize (you may have to click twice) - the HP Director task should now appear in the task bar at the bottom of the screen - click it, and the program should appear and work normally.
Hope this helps. Please remember to rate my answer. Many Thanks.
Posted on Jul 31, 2009
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Posted on Jan 02, 2017
SOURCE: Hp printer psc2179 software
My problems was fixed by using the steps provided on the HP website "HP All-in-Ones, Printers, Scanners and Cameras - The HP Director Software Does Not Display After Installing Internet Explorer 7" (http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00802504&dlc=en&product=351106&lang=en&printable=no&encodeUrl=true&)
Posted on Dec 14, 2007
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