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My tom tom has gone blank without warning.

My Tom Tom 710 has gone blank without warning. It was working, connected to the car, I switched it off and when turned back on there is no display at all. The power light illuminates when connected to the car, however, there is no display either connected or not. In simple terms, the device will not switch on. Can anyone help?

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Try these 3 things - wait at least 20 seconds before trying the next step:
* Reset the device, you may need to use a paper clip to do this, then try the power switch.
* Remove the SD card and re-insert it, then try the power switch
* Hold down the power button for about 5 seconds.

Posted on Jul 31, 2009

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Try reseting the device by inserting a paperclip or pin in the hole in the bottom hold in for 15 seconds. Try the power button again on top. If still no display, look real close for a really dim image (you may have to hold at some angle to see) and any starup sounds. If so, it means to device is still "alive' but the display may be bad. This is usually associated with the unit becoming too hot on the dashboad or other reason. If no display at all or sound, the unit itself has failed.

Either case is not good, it will usually require you contacting Tom Tom support for a replacement (if still under warranty) or repair. There is one other thing you can try, which support will want you to try before return. Is if you can connect it through Tom Tom Home through the computer and reinstalling the application software, if the unit is still "alive" and will connect through the usb to do so. Good luck!

Posted on Sep 13, 2009

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