Bluetooth (BT) is hardware. If your KB didn't come with a usb dongle, and your machine didn't come with BT capabilities, you'll need to buy a USB BT adapter.
https://support.microsoft.com/en-us/help/15290/windows-connect-bluetooth-device
SOURCE: Troubleshooting keyboard and mouse
i think u did'nt set ur blue tooth configration....pls set ur bluetoooth configration an try this again ...
SOURCE: I have a microsoft wireless entertainment desktop
Try looking in your bluetooth places and see if you can add the keyboard by itself, if not remove the mouse/keyboard and try re-adding them both as a pair.
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