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Acer laptop problem: Hard disk/motherboard problem


I'm having a problem with my laptop the past few months. It is a Acer TravelMate 4021 laptop. Sometimes the computer suddenly can't read/write from/to the hard disk. And then when I switch the computer off (hard off) and switch it on again, the hard disk isn't detected at all. Usually when I wait a few hours and turn it on and off a few times, it detects the hard disk again and loads. Sometimes when it start the OS, the hard disk will do the same. I've tried about everything (a new hard disk and new RAM), but it didn't work. I've put the hard disk in another computer and it worked. It is strange that it works sometimes and sometimes not and it stops working at random times. I think it might be the motherboard / IO controllers that is causing all the trouble. Are there anything I can do about it?

Thanks for the help.

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  • fixya55 Aug 01, 2009

    Thanks for the reply. No, I didn't check my processor heat. However, sometimes after a week of no usage, when I switch the laptop on (while it is still cold), it doesn't detect the hard disk and say there is no bootable medium.
    I've also put the laptop's hard disk in an external case, and booted from it. I got the same error after a few hour's usage. When I plug the external case in another computer and boot from that, there is no problem.

  • fixya55 Aug 01, 2009

    Thanks for the reply. No, I haven't tried to look at the processor heat. However, sometimes when I switch the laptop on after a day/week of no usage, it doesn't detect the hard disk (while it is still cold) and say that no bootable medium were found.
    I've also tried to put the laptop's hard disk in an external case. When I boot from the laptop's hard disk via the external case on the laptop, I get the same problem after a few hour's usage. When I boot from the external on another computer, then it works.
    I've also tried to flush the BIOS. That didn't work.
    When I boot from an OS that puts the whole OS in the RAM and work completely just from the RAM after copying everything from the bootcd (like PuppyLinux), then it doesn't give any problems (that is if I don't use the hard disks from it).

  • fixya55 Aug 01, 2009

    No, it didn't help. The computer doesn't have a IDE cable (it is like directly on the motherboard). I also installed the latest updates, but it didn't help. :-(

    Thanks for the help

  • Raman Katwal
    Raman Katwal May 11, 2010

    Hi, Yeah this can be the problem with motherboard or IO controller. Did you tried to check your processor heat from BIOS after the usage about half an hour? Try to do this may be some issue with heat sink.


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Try 2 things....1) replace the IDE controller cord or the SATA cord whichever applies. If this doesn't fix the prob try downloading latest mobo updates as well as any Acer updates for your specific model. Let me know if any of this works.


Posted on Aug 01, 2009

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