Question about HP Office Equipment & Supplies
This problem can be a bit annoying. Sometimes it happens once and others it pops every other page. The message means that a critical firmware error has occurred. Sometimes it was a file that caused the error, restart the printer and try to print the file again. If it happens again try a different file to narrow down if it's a printer issue of file issue.
If it's a printer issue, first press "cancel" to clear the last print job from the printers memory. Then you need to check your current firmware:
Press the menu button
Press the check button when INFORMATION MENU is highlighted
Scroll down to PRINT CONFIGURATION then press the check button.
Depending on if the printer has a network card installed 2 pages may print out. You're interested in the first page only. Look at the top left portion for something like "firmware date ". After you've located that go to the site below to check to see if you have the current firmware version. Follow the instructions they provide to download and install the firmware update. If you continue to have problems, then the formatter unit may need to be replaced.
Posted on Aug 01, 2009
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Posted on Jan 02, 2017
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