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I have a HP4250 with a 49.ff95 service error - HP Office Equipment & Supplies

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  • john_wynne Aug 03, 2009

    This does not help, as this error is solid, it won't clear, and I have replaced the formatter which has no effect on the symptom.

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Hi,

This problem can be a bit annoying. Sometimes it happens once and others it pops every other page. The message means that a critical firmware error has occurred. Sometimes it was a file that caused the error, restart the printer and try to print the file again. If it happens again try a different file to narrow down if it's a printer issue of file issue.

If it's a printer issue, first press "cancel" to clear the last print job from the printers memory. Then you need to check your current firmware:

Press the menu button
Press the check button when INFORMATION MENU is highlighted
Scroll down to PRINT CONFIGURATION then press the check button.
Depending on if the printer has a network card installed 2 pages may print out. You're interested in the first page only. Look at the top left portion for something like "firmware date ". After you've located that go to the site below to check to see if you have the current firmware version. Follow the instructions they provide to download and install the firmware update. If you continue to have problems, then the formatter unit may need to be replaced.

http://www.hp.com/#Support

Posted on Aug 01, 2009

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1 Answer

49 ff95 service error


49.XXXXX ERROR alternates with To continue turn Off then On 49.XXXXX ERROR alternates with To continue turn Off then On

Explanation

A critical firmware error has occurred.

Recommended action

  1. Turn the printer Off and then On.
  2. If the message persists, contact HP Support.

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Does it give a 49.FF95? As their is no such error code "FF95" for a HP 2420. However I've seen 49. XXXX error codes before (XXXX meaning weird Alphanumeric Characters and numbers). This type of error code you can try a couple of Items:
1st - Perform a Cold Reset:
1. Turn the printer off.
2. Hold down the SELECT button, and then turn the printer on. Continue holding down
the SELECT button until all three printer control-panel lights flash once and then
remain on. This might take up to 10 seconds.
3. After the message SELECT LANGUAGE appears on the display, press the
UP ARROW button or the DOWN ARROW button until COLD RESET is highlighted.
4. Press the SELECT button. The printer performs a cold reset and then continues its
power-on sequence.
5. Check all I/O settings and reset any customer-set printer configuration values

If the machine still comes back to the Strange FF95 error I would start with the replacement of the formatter,
Part Number for the Formatter:
Network versions Q3955-60003
Non-network versions Q3953-60001

Hope this helps..

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remove the network card at the back, re-insert or replace it...

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1 Answer

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It would be nice to know what kind of printer this is.
On HP printers a 49.xxxx is normally a critical firmware error. Could also be a bad DIMM or firmware DIMM. Try upgrading the firmware.

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1 Answer

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You need to get a technician in. The code is suggesting the formatter board.
Note that make sure that the technician (or you if you are replacing it) that once you replace the board and turn on the machine, don't do anything for about 10 minutes. No printing, nothing. Take out the network/usb cord out to prevent anyone from printing. The reason is that the NVRAM (memory) is updating the new board with your information. If anyone prints (whether from a computer or a configuration page) then it will interrupt the update and you will get the same error again.

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Go to HP.com. In the Support section you will find documents to help you troubleshoot this problem.

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I have an HP Laserjet 2420 printer. And it's really bothering alot, it has an error 13.06.00 and also 13.20.00. What shall i do? I tired to clean the falg sensor and replaced the end sensor, but still there is no progress. Please i need help ASAP.

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