Question about Sony Cyber-shot DSC-W55 Digital Camera

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"Turn the power off and on again"

I'm having the same problem...I turn my camera on and it says "access" while the lens is going in and out and finally says "turn the power off and on again". I have used the compressed air and tapped it on my palm many times and it's still not working. I went on vacation in Jamaica and I think maybe some sand got into it or a little bit of water. Is it worth paying the money to get it fixed (had it for 2 years) or should I just get another camera? Any other suggestions about how to fix it myself?

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I had the same problem and did like one of the solutions above suggested and just flicked the bottom of the lens and it worked. Mine is great again.

Posted on Aug 12, 2009

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When I turn on sony cyber-shot camera I get a screen display that states "access". The lens keeps going in and out and then it states,"turn the power off and on again" What's...


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Turn the power off and on again message


Hi,


Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the Main Settigs 1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.


If the issue persists, service may be required.


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Feb 15, 2010 | Sony Cyber-shot DSC-W170 Digital Camera

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It turn the power on and on again and nothing happens


This is a common problem for all Sony Cybershot digital cameras. It is saying the error "Access" because whenever you turn it on, the camera finds it hard to retract and open out the lens. Chances are, there is some sand or maybe dust or dirt of These are few things you can do.

You can blow a compressed air on the camera's lens to try to take off the dirt or granule of sand stuck within the lens. Also, you can try to hold the camera from your right hand with the lens facing the ground and hit the camera's base on your left palm. Do this several times.

Let me know if this helped you. Goodluck!

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throw it on the floor again

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Was your unit dropped, or maybe left with the lens protruding? Seems you have a problem with the lens assy(stucked), during start-up, it will initialize to check if all systems go, if not then it will display turn off and on again. thanks

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