Question about Dyson DC14 All floors Bagless Upright Cyclonic Vacuum

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My dyson dc14 suddenly stopped working while vacuuming. What should I do?

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Check mains fuse, if OK, suspect mains cable broken where it enters the machine. Wriggle the cable with the machine switched on.
If it's done a lot of work, the motor brushes could be worn out.

Posted on Jul 31, 2009

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Posted on Jan 02, 2017

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  • 3 Answers

SOURCE: DC14 Dyson vacuum, not vacuuming carpets, beater

possible bad roller or bad clutch assy

Posted on Mar 07, 2009

Samyfam
  • 379 Answers

SOURCE: dyson dc14 died, no power after burning smrll

It sounds like the motor has overheated and has now been irrepairable damaged.
The motor has a built in over-current trip to protect itself (and you if it seriously overheated and caught fire). This normally automatically resets itself, however if the motor has just about had it, the moment it is switched on, it just trips again.

The primary cause of motors overheating is that the filters are not cleaned or replaced frequently enough. Dont be fooled by Dyson's "lifetime filters". They need to be regularly cleaned and replaced when necessary.

Replacement motors are avaible on eBay for about £25, however repalcing one requires good DIY skills and tools.

Have a look at www.dysonmedic.com and see if you feel you can tackle it yourself. If not, take it to a repair shop or call the Dyson helpline.

Posted on Nov 07, 2009

Testimonial: "thanks so much for taking the time to reply...sounds like we need a replacement!!!...will get the dyson ball this time..hope it's good! thanks again!"

Dysonteam
  • 167 Answers

SOURCE: dyson animal dc14 - beater spins but vacuum not

Hi there, if the machine is not blockage (which is the most likely cause) its possible that the internal hose has twisted, lifting the cleanerhead off of the floor slightly. To recitfy this, lie the machine on its side and you should be able to see a small corrigated tube. Twist this a quarter turn clockwise and this should release the head enough to ensure it is making good contact with the floor.

If you are still experiencing difficulties, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Posted on Apr 19, 2010

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Hi there, it's Jack at Dyson.


I'm sorry to hear your DC14's brush bar isn't rotating. This could just mean that the brush control is set to 'Hard floors' rather than 'Carpets'. To check for this, please take a look at our Support guide:


http://www.dyson.co.uk/support/dc14/dc14-all-floors/my-machine-is-not-working/i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/my-brushbar-is-not-rotating2/does-the-brushbar-turn-with-the-power-on


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Hi there,

I'm sorry to hear you're having difficulties with your DC14. If the cleaner won't start at all, it's probably best if you get in touch with us directly so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

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