I need to know how to change the hold music on the panasonic kx t7633, I am getting so many complaints as to how back the stock hold music is. Preferably I'd like to change to a radio station but other options may be suitable as well.
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Hold music is attached to a port labeled MOH on a Panasonic TDA system cabinet. Check out your back room or telephone or electrical closet where all the wires go and see if there isn't a seperate box for the MOH system. Once you know what it is, you can find out how to change the music.
The music is external to the phone system. In the back room or a closet somewhere, there's a dark blue and black cabinet that has a port that's marked MOH. It will go to some kind of box or computer that supplies the music. It may have a model or phone number on it. You change the music by buying or recording new MP3 files to play.
Well, it depends. You can have 2 BGM sources on a TDA-100 or higher system. The system in the back room will have 2 MOH jacks and you can select the source from a phone. Since this is also the Music that the callers hear, there may be copywrite issues on playing commercial radio on hold. Most places actually use MOH 1 for a Promotion on hold, and MOH 2 for employee's BGM.
You're stuck with what you have unless you find the box that's playing it and change the recording. Your system cabinet (a black and blue TDA cabinet) has a music device plugged into the MOH port. Just change the file.
If you truly have music, it comes from a box plugged into the cabinet. The unit could be made by several manufacturers, or could be a CD player. If the talent is music with alternating male and female voices saying "thank you for holding we appreciate your business", etc. then it's probably an OHP-6000 that comes with Message software. http://www.onholdstore.com/software.html
If you have "tones" on hold, then you need to acquire a music on hold box and make a couple of programming changes to set it up. MOH boxes and messages can be found by search engine. The keywords on hold music will get you 19 million hits.
It sounds like you're using the internal synthesizer for MOH. There is a different tune, but it isn't very good either. You need to change the setting for MOH to "Tone" or we can provide a much better MOH source that you plug into the system.
Our music does not require any license fees (copyright license stuff). Alternatively, XM Radio has a program for businesses for less than $28 per month.
We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.
I'm not sure what you currently have for music on hold but regardless this is a feature of the phone system, not the phone. You may have a built in tune or tone, or you could have an external music source connected to the phone system.
First you need to know which type of Panasonic phone system you have and where it is located. The system part number should start with "KX-T" and unfortunately, knowing the part number of your phone does not help.