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My MP3 player (Phillips GoGear, SA6045, 4GB) is breaking. The first symptom I noticed was that when I turn it on, the ?Updating Player? message shows for a long time. Next, I noticed an album was missing, even though it is still on my Windows Media Player library and I synced, just to be sure. Then I noticed that songs, albums and artists were starting to be out of alphabetical order, and finally, songs are now appearing with the title ?WMPinfo?. The same thing actually happened with my last Phillips MP3 player, the same model. That one just kept on disintegrating until now all it lists are ?Unknown? and ?WMPinfo? and when I try to play those ?songs?, the player generally tells me that the ?file format not supported!?. I guess I shouldn?t have bought the same model a second time after it broke, but I really liked the player while it still worked! Help! I don?t want to have to buy a new player! Thanks.

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  • jufitz64 Jul 31, 2009

    I haven't tried formatting it - how do I do that? Will I find instructions in the instruction manual?

  • jufitz64 Jul 31, 2009

    Formatting did the trick! Thanks so much.

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  • 453 Answers

Did you try formatting the MP3 player?
If not I would recommend you to format to the MP3 player and load the songs in it completely.

Check for any firmware updates for the player.

Drain out the power completely clear memory and try loading the songs in it completely.

If none of these work then I would recommend you to contact Philips because these is a common problem in all the Philips players for either a replacement or a warranty support.

Posted on Jul 31, 2009

  • Sai Kiran Camsarapalli Jul 31, 2009

    Connect the player to the Laptop/ Computer. Right click on the drive which shows up in the My computer/ Computer. Choose the option called "Format" and do a complete a complete format and not quick format.

    Kindly comment if the OS is Mac.

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