Battery willl not charge; receive "Non supported" message on main
I asked Verizon to help but they told me I should get a new battery. I opted not to pay $40 for a new battery for a phone I am keeping until my contract is up in 4 more months.
I just ordered a new battery 2 days ago online for $7 with free shipping and no tax included to NY and hope this will resolve the issue.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
I had the same "Replace with genuine battery" then the 10.9.8.7... countdown. Thought the damn thing was going to blow up!! Verizon switched batteries and told me the phone was dead and that they couldn't get any of my contact phone numbers off of it. Wanted to stick the ticking time bomb up their you know what. Never had any problems with the phone let alone never getting it wet. Anyway I didn't fall for their buy a new phone scheme and left the non customer service store fuming. The next day I had an old dinosaur Verizon phone activated to at least have a phone. Went home and checked a few websites for advice. One I came across made the most sense. Rubbing alcohol on the battery contacts and blow dry off using a hair dryer on the cold position for 20 minutes. Use a cotton swab and gently wipe the battery prong contacts on the phone itself as well as the battery contacts. I also wiped down the inside of the battery charging slot. Popped the battery back in and just like magic..... the phone was back from the dead. Told Verizon about the cure and they shrugged their shoulders. This works trust me and don't fall for their buy another new phone gimmick. Can you hear me now? NOOOOO
Here's a suggested fix. It worked on my K1m. Maybe it will work on yours.
First off, get the latest version of MotorolaSoftware Update. Then, put the phone in bootloader mode by pressing and holding the * and # buttons while the phone is off and then turn it on while you remain holding the * and # buttons. If the bootloader starts, you'll see a motorola logo on a blue background. Once you have that screen, plug the phone into your PC with the usb cable, open and run Motorola Software Update. It should run through the update process and fix the problem. Good luck!
Not exactly a solution. I tried leaving it off overnight and tried it several times after removing and inserting the batteries. I also cleaned the contacts with contact cleaner and a Q tip. It did not fix it. But I just left it off for 2 days meaning to go to the Verizon store and get it fixed or replaced. But I turned it on now and it fixed itself! Model VX8300. Maybe the contact cleaning did it but it had to dry more. You can use a Q Tip dipped in a cup of water with a teaspoon of Mr.Clean. But then rinse it with a water wet Q tip and then dry it with a paper towel. I used contact cleaner.
A temporary fix to the problem is to put the battery in the freezer for a minute and then put it back in the phone and it will turn on just fine! I had an LGVX8700 and it just randomly started happening one day and my fiance told me to try doing that so i did and sure enough it worked. I had to go to verizon at one point to get a new phone because the one i had got damaged and the tech there used the same battery in my phone for the new one and he thought i was crazy when i told him to put the battery in the freezer but he was in for a surprise when he did what i told him and my phone turned on. It's annoying because you have to do that everytime your phone shuts off but i always made sure i plugged it into the charger before it went completely dead.