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The computer recognizes the hardware, however scanner is not scanning. Have windows XP. How can I tell if the scanner is broken, there are no lights on it?

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Your scanner is ok.
But there is communication problem from computer to scanner .
For that
Check your usb cxable and usb port of computer working fine.
Try in another usb port.
If you have other port like parallel port then check it.
Check drivers of scanner are instaled proeprly.
Ig already installed then uninstall it and install again.
Also uninstall all usb drivers then restart the computer then it automatic install usb drivers .
you can uninstall usb drivers from computer with device manager.
Press windows key + Pause break key to see system proeprty then go to hardware then you see device manager then uninstall all usb drivers.

Posted on Jul 31, 2009

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software issue:

Usually for Epson it came with an Application called "Epson Scan"

> with the scanner connected to your Computer try to scan using a diff Application like PhotoShop or MS Paint

> to scan using Paint
Click on Start / All Programs / Accessories ( click and open "Paint" )

> from Paint click on File / and click "From Scanner or Camera" and it will open a scanner wizard., just follow the step by step procedure on how to scan.

note: if you have a diff. imaging devices ( like web cam ) it may ask you which one to use., make sure to select your scanner.

> if it can acquire an image using paint or diff application., there's no issue with the scanner unit.

> if it cannot acquire an image using paint or diff application., your scanner is broken / damaged.

To fix the issue with Epson Scan

> Uninstall "Epson Scan" from Control Panel / Add or Remove Programs / disconnect the scanner unit "USB cable"

> Control Panel / Administrative tools / Services ( look for Windows Image Acquisition < WIA > click on it and restart the service.

> Close all the windows and restart your computer.

Download the Twain Driver from the Epson Website

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=88043&prodoid=63070037&infoType=Downloads&platform=Windows

downlad > TWAIN Driver and EPSON Scan Utility v3.12A
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epson12526.exe )

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> after it is installed your computer might restart and then:

> click on Start ( right click on My Computer / left click on Properties ) on the Properties window click on Hardware Tab / Device Manager / on the device manager window look for "Imaging"
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> Close all windows and Launch Epson Scan


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Unplug your scanner usb on your system. then attach it back to your computer then power on your scanner.

Do right click my computer>properties> in system properties select hardware> then, click the Device Manager> tab, then select the first listed there on USB controllers. then click the scan for hardware changes> this icon can find above or click Action menu and select >scan for hardware changes.

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