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Toshiba laptop wireless internet problems

Hi Geekman, you were kind enough to answer my query regarding my new Toshiba L300-20W which will not connect to my wireless internet connection. I did as you suggested and clicked on the ''Diagnose and Repair'' button, then I clicked on ''Automatically get new IP settings for the network adapter ''Wireless Network Connection''. However, the dialog box says it could not repair the problem. So I clicked on ''Reset the network adapter ''Wireless Network Connection''. The dialogue box now says that a problem still exists. I've switched the modem and router off and computer off, restarted everything and still no internet connection. Any suggestions?

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  • techservant
    techservant May 11, 2010

    sir or ma'am, Does this happen with all wireless connections or just one problem network you are speaking of? In other words, when you go to the coffee shop does it work? If your computer wireless works other places, then it is most likely in the router settings. The router is not giving your computer an address, and it could be for a number of reasons but most likely it is just not set up correctly. Not knowing what kind of router you have I could not give explicit directions but your router should have Wireless ON of course, and be set for DHCP (Automatic passing out of addresses). As a security measure, I would also set a password (shared WEP key) for your network. Phone numbers work great for simple WEP keys. To access your router, you should be connected to it via a network cable and know it's address. Usually for home networks it is a or something like that with the last number being 1. But again, not knowing your setup, I am guessing.

  • Art Ellison
    Art Ellison May 11, 2010

    I'm not the person you talked to, but as I understand it you can't connect to the network wirelessly. Have you been able to do so on this computer? When did it stop--can you think of something you were doing or maybe something you installed that led to the problem? One thing people overlook is doing a system restore back to when it worked. If that doesn't work we can try other stuff.



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You shouldnt make an entire new post for an existing posted problem. Next time I will flag...


If you can see the wireless card in your 'network connections' then this is a good sign beucase it means that it is still being detected and most likely is not suffering from a hardware problem. I cannot be sure what the problem is from what you have told me, so I will just give a few other steps that might help.
1. Make sure the wireless card is turned on. I attempted to find the manual for your model so I could find out what the function is to turn it off and on, but I couldnt find it so you will have to figure this out on your own.

2. Remove any and all antivirus/antispyware programs you may have on your computer completely. Recheck on your programs list that they are all off. Even norton occasionally blocks your entire internet connection. This probably is not what your problem is, but this will allow us to make sure this isnt a problem further down the road.

3. Make sure that windows has control over your network connection. for example, when you install a wireless USB network adapter, it normally installs extra software you do not need, and then takes control over the wireless connection. In this case, it might be some software that came with the Laptop. Make sure this is removed, but try to keep the driver.

4. Dont just turn your router off and on, reset the entire thing so it is on default settings. By design, routers come out of the box without any security settings on and should be able to be plug and play with your wireless card.

5. You probably already did this, but double check those connections, make sure all of your wires are working correctly and none of them have been chewed on by a dog or something.

6. If none of these things help, then provide more details on THIS page, do not make a new post. maybe throw in some screen shots or something.

Posted on Aug 01, 2009


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