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Our magicolor 2490mf displays an error message that the cyan toner is not installed. We installed a brand new one and it did not help. Please advise. Thank you

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I was having the same problem after a paper jam. As I rebooted, sometimes it would say Cyan and sometime Black. Here's the solution that worked for me. http://www.zinetic.co.uk/toner_refill/magicolor-sensor-errors.aspx Also, I noticed there was a little left to right play in the cartridge once it was in place. I pushed it (gently) to the left, too. All that fixed the problem for me.

Posted on May 20, 2010

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Konica Minolta 2490mf . Have just put in compatible toner catrdges and printer is telling me YMCK toner incorrect can you help many thanks Steve


Perhaps clean the connections between the toner-chips and the printer.
As the are lokated below the toner cartridges in your printer the tend to get dirty
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If this does not help, try the old cartridges and see what message you get.
If that is a different one your cartridges doesn't match your printer and you should get replace ones.
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1 Answer

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