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Requested PW reset, never got code.

Suddenly my password didn't work anymore. I asked for a reset and never got the code. Waited several hours, then sent the Help Center a message, they emailed me requesting a response, I responded but never heard back. I emailed that address again, just now. What else can I do?

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1. Check your junk mail settings to ensure you get all mail from the sender.

2. Ensure that you were not a victim of phising. if you were, it is possible that you may not be able to recover your account. However, if you have additional emails affiliated with your account, you may be able to request to have facebook send that request to all of your accounts listed within the facebook (assuming the person who took over your account has not changed them all).

3. Finally, if you believe you have been a victim of phishing, ensure that your other accounts have not been compromised. Do this by changing all of the password to any email accounts that may have been affiliated with your facebook account ASAP. This will ensure that if you do get messages back, you will indeed be able to login to these accounts and get your mail. Also if you know the accounts and still hae access to them, it may be possible to ask facebook admins to check their audit logs to see if any of your account information has changed. if your emails have changed since you have not been able to gain access to your accounts, they would be able to confirm that you are the end user of the real accounts and should be able to reset them for you assuming this does not violate their policies.

If none of this works, you may be out of luck.

Posted on Jul 31, 2009

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Posted on Jan 02, 2017

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