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Fax modem does not transmit. We recently had a bad storm and it was connect to a powerline phone jack. The phone jack was fried during the storm and i think the modem was too. I think the modem needs replacing. Can I just get a modem from best buy and install it or do i need to have it repaired?

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No...you nedd the proper HP Modem, and unless this is a relatively high end (several hundred dollar) machine -because you have not listed the model, then you might as well use it for a really big paper weight now, and buy another one, because repair will be far more, than cost of machine -I recommend buying a good surge supressor at the same time too (and i'm not talking about a power bar)

Posted on Jul 31, 2009

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Can't connect to the internet with ethernet cable or wireless


ethernet jack may be fried.. Go to device manager and see if its disabled or non existant.

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DSU 6424 connection


Unfortunately if the problem started after a lightning storm the modem is almost certainly fried. I used to work at the UK's largest IT support call centre, we used to check the weather reports every morning because if there had been a lightning storm anywhere in the country we'd get a slew of calls from that region from people who could no longer connect to the web. Phone-lines collect a large static charge during a storm and are unprotected. I'd strongly suggest you contact the supplier regarding replacement.

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I am using powerline ethernet adapters from my pc to ps3 was working fine for 12 months uddenly ps3 will no longer connect to internet, however using wifi it will,having moved adapter to ...


A power surge during a storm can damage the powerline adapters, in a heartbeat. This is a very strong possibility and you may need to replace the adapter(s). If it fried one, it can fry them both. Was any other electroonics connected to the power outlets in the home damaged? If so, then you may be out of luck, and need to replace them both.

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I have an HP 2510 printer. I cannot use it to fax because once I plug the phone jack into the printer I get a busy signal. If I plug the jack into a phone, it works fine. How do I get the printer to...


Hi irwinbadin,

HP fax products are designed so that other telephone equipment can be connected on the same line as the fax. The unit must be connected first using a two-conductor fax/phone cable like the one that shipped with the HP product. Using a four-conductor telephone cable may cause problems receiving faxes or calls.

There are two different types of phone cables. There are two-conductor phone cables like what originally shipped with the HP fax product and there are four-conductor cables. HP fax products are designed to work with a two-conductor phone cable. Look at the end of the cable and verify that it has only two copper leads or wires. Replace any four-conductor cables with a two-conductor cable. Only two-conductor phone cables should be used to connect the all-in-one to the phone line.

Figure 1: The difference between a two-conductor phone cable and a four-conductor phone cable
reyjoshua07_5.jpg


Step one: Connect the phone line to the fax
The fax will have two or three sockets (or jacks) for phone lines. Some of these may have a removable plastic plug in them. These sockets will be labeled with text, To Wall Jack , or with a graphic of the wall jack. See Figure 1 below.

Plug the two-conductor telephone cable that came with the HP product into the telephone wall jack. Then, plug it into this socket as shown below.

reyjoshua07_6.jpg


In areas with above ground telephone lines and electrical storms (lightning), it is a good idea to purchase a telephone line surge suppressor and connect it between the telephone wall jack and the fax. This will help prevent damage to the fax from a lightning-caused power surge on the phone line.

Step two: Add other phone-line devices
To connect other telephone devices, use the other socket (or sockets) on the fax. These are identified by text or with a graphic of a telephone and/or computer.

Connect a caller ID unit between the fax and the telephone.
Use the information below that matches the devices you need to connect.

Fax and telephone
Connect a single-line telephone to one of the added sockets on the fax. The telephone will share the same phone line as the fax. See the illustration below.

reyjoshua07_7.jpg


Fax, answering machine, and telephone
When a telephone answering machine and telephone are connected, connect the answering machine to the fax and then connect the telephone to the answering machine as shown below.

reyjoshua07_8.jpg


Fax and computer modem
To use a fax and a computer modem on the same phone line, connect the fax to the computer modem. The modem socket on the computer may be labeled Line or Wall jack .

reyjoshua07_9.jpg


Fax, computer modem, and telephone
To use a computer modem and a telephone with the fax, connect the computer modem to the fax. Then, connect the telephone into the second phone line connector on the computer modem or the third fax socket (if it is available). The image below shows how to connect a computer and a telephone to a fax with two sockets.

reyjoshua07_10.jpg


Fax, modem, answering machine, and telephone
The image below shows how to connect a computer modem, answering machine, and telephone to a fax. Connect the computer modem to the fax, then connect the answering machine to the computer, and finally, connect the telephone to the answering machine.
If the fax has three phone line sockets instead of two, some of the devices can be connected to the other phone socket on the fax.

reyjoshua07_11.jpg


Hope it helps.

Thank you for using FixYa.

Jun 27, 2011 | Office Equipment & Supplies

1 Answer

Had a very close lightening strike in my back yard. Everything was connected to a sorge protector. It fried my Cox Cable modem, my telephone and the #2 phone jack on my all-in-one. Bought new phone and...


Yes it is likely the HP All In One is damaged - I suggest you put your money towards a new All In One as a repair most likely would not be a cost effective solution.

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Won't print (surge?) after storm; fax off the hook


Yes it would appear your printer have been damaged due to the storm. The reason your fax is "off hook" the that the photocoupler that protects the printer from surges on the telephoone line has "blown". THe printing problem is due the the surge that damaged your computer also passed down the USB cable to the Printer and has "fried" that part of the circuitry
It maybe possible to repair it but you will need to take it to a Samsung Repair centre or Authorised Repair centre

Sorry for the bad news but hope it helped

Jul 24, 2010 | Samsung CLX 3160fn All-In-One Printer

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I am trying to use the fax facility on my epson600fw.my isp is aol .Problem no dial tone. What connections are necessary............via printer,modem & computer ?


Typically, a fax machine is connected directly to a telephone wall jack with a known working connection. Try plugging the fax machine directly into a wall jack first and pick up the handset on the fax machine if it has one. You should get a dial tone. Then try to fax something to someone you know.

The machine can also usually be routed through the modem in a computer by connecting the "line" cord on the modem to the wall jack and plugging the fax machine into the the "phone" jack on the modem. You may need to install the software that came with the fax machine to get this to work.

If you have no dial tone, check the wall jack with a known to be working single line phone. If there is a dial tone, it's something to do with fax machine, the computer modem or the connections.

Some fax machines can take advantage of internet faxing through a cable modem or DSL connection. Check your manual for the options available.

Apr 18, 2009 | Lexmark X5470 All-In-One InkJet Printer

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I can;t received faxes on my computer


Are you using DSL connection or Dial-up?
What OS are you using?

The fax line and voice line are using the same frequency so you should be able to fax directly from your pc fax modem when using Dial up connection but in DSL the data and voice are using different frequency. So in normal situations you wont be able to fax using DSL modem unless you use a separate fax machine.

However, if specified during the set-up of the DSL line, the signal can be separated so that some of the bandwidth is used to transmit an analog signal (for voice and fax) while the remaining bandwidth is used to transmit digital data. This allows for the use of the telephone or fax, and computer on the same line and at the same time. When inquiring about DSL with the service provider, specify the desire to use the phone line for voice or fax calls while connected through the computer to the Internet.

Reference the following setup options for using a DSL line with HP all-in-one or fax products.

Please refer to my solutions to your issue at http://www.fixya.com/support/t1440518-want_able_fax_from_computer_even_though

PLEASE RATE MY SOLUTION.

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1 Answer

Hp 2210 all-in one everything works except the fax. I have to connect the cable to the phone jack and not go through the computer. the happened after we had a electrical storm. I hope there is something I...


Assuming that your fax worked before the storm and stopped working afterwards, I don't think there's much you can do if the storm fried the circuit board. You could try uninstalling and reinstalling the printer to see if the storm did something to the configuration settings, but I suspect a power surge damaged the fax modem in the machine.

If it's still under warranty, you could call the place where you bought the printer and see what it would take to fix it. I suspect having it repaired out of warranty would be more expensive than it's worth.

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Lightning strike


It is the computer's internal modem. Replace the modem and the problem will be solved.

Thanks and please take a moment to rate as FixYa. Thank you.

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