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Computer randomly shuts down. Cleared everything we want to save off computer. Looking to bring Windows XP back to original state. We did not get a start up disk with this computer. What can I do?

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Go online to the website for your computer. On this page look for -> Support
Click on Support. There should be a -> Contact Us.
(For HP it's Contact HP in the upper left corner of the Support page)

I would use their toll free phone number, and call them. Tell them you need the Restoration Disk. They may have a different name for it, but will know what you're talking about. Have it mailed to you. I suggest DO NOT download it! You may need this disk in the future.

I did the above for a Compaq computer. Compaq is owned now by HP. The disk was free. The Shipping and Handling was not. (Neither is the download)
$17 for a 5 to 7 day ship, $22 for a 2 to 3 day ship.

Posted on Jul 31, 2009

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If your computer is shutting down randomly and not because it is doing a post update restart, it may be worth giving the interior a clean as it could be overheating from dust build up in the fans and heatsink. Before you do that make sure you use a soft paint brush and that the power is disconnected from the computer. Be gentle with the brush as the capacitors are delicate and important.

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The simplest solution would be to reinstall your operating system.
1) Save all your documents/files/pictures off to a portable drive (USB flash, External Hard Drive, etc) 1) a) See step 4 and then come back here. 1) b) Save drivers on to another device.
2) Insert and boot to the CD/DVD that came with your computer and follow the prompts to reinstall Windows XP Home. 3) When prompted reformat your HD (WARNING THIS WILL ERASE ALL THE CONTENTS OF YOUR DRIVE), please make sure you copied your stuff onto a separate device and brought it to another computer to check that it is there before you reformat.
4) You may need certain drivers (software that allows parts of the computer to run like your sound, and/or video) if you don't have access to a computer attached to the internet got to step one before you erase your Hard Drive and download all relevant drivers from your computer's manufacturer. Examples are support.dell.com. or www.hp.com/support.
5) When your computer OS has been reinstalled, don't forget to reinstall your antivirus software, your printer, and what ever else you use.
6) When everything else has failed, it may be hardware related. You'll spend more money bringing this old computer to a repair shop than you will buying a new computer at walmart or staples.

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Sleep mode wakes up on it's own


turning off all the power saving items does not help this- it just ensures that it doesn't automatically power down your hard drive or shut off power to your monitor automatically when you aren't using it.
May I suggest Hibernation Mode as an alternative? this mode saves everything you are doing to disc and shuts your computer down completely. when you turn it back on, it will restore what you were last doing onto the screen, so you can pick up where you left off.
you can find more information on this and sleep mode from here: http://windowshelp.microsoft.com/Windows/en-US/Help/335c6a5d-0304-4af1-b135-6bf6c124dc111033.mspx#EZAAC

Cheers,
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Sounds like it could be a virus. Or, a heat buildup problem - are all fans inside machine working? Is the fan inside the power supply operating? Was there any work done inside the computer recently?
If the hdw is all ok, go out and buy yourself a copy of Norton Internet Security 2009 - 1 user lic - $49.99 @ Staples. Do *not* buy any earlier vers. of this software! Install, update it, run computer computer scan - probably will find/remove some/many viruses.

If this helps, please take the time to rate my response to you.
Thanks and good luck.

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Whenever my computer starts up and shows the Windows XP logo it shuts down and shows me while starting up that windows wasn't started up rite. Than after a week it COMPLETELY messes up. I've tried a FULL...


It is one of 2 things....

1. It is overheating. Overheating will cause the computer to randomly shut down. You can usually decifer if it is overheating by trying to put the computer back on after it shuts down. For example , start it up...let it shut down...then try to put it back on again...if it doesn't come on at all, or if it shuts down even quicker then the previous time, you are most likely looking at an overheating issue. To remedy that you want to open up the case, clean out all of the dust with a compressed air can (be very careful not to tip the can, it will spray liquid), and verify that all of the system fans are running.

2. Could be any type of hardware failure - from the power supply to the hard drive. If you have completly ruled out the overheating issue, I would just take it to a shop to get diagnosed.

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Format it and start again,
hope you saved your important stuff ,
if not take your drive out and plug into another machine ,
now using the other machine to sort out your stuff for saving,
Save and then format the drive thru device manager .
Select the Drive from your computer while your in Device Manager.
Right click on your Drive (drop down appears)
A Quick format seems to take a short period off time.approx 10min(depends on hard drives size)and its ready for use straight away.
Plug it back into your original computer and it should be happy as again.lol
Hope this helps, let me know out come thanks

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Go to your power management setting and turn everything off. I don't know what version of windows you have, so I'll use Windows XP.
Start => Settings => Control Panel => Power Options. Turn all options OFF.
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http://www.wifi-forum.com/wf/showthread.php?t=6768
http://kbserver.netgear.com/kb_web_files/n101668.asp

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