We had a window with a list of movies to watch, & now we are not able to locate the movie window again. Not a Netflex window. Help,no location to find the list. Spent the day trying to find it.

no told at all what this movie is, nor the title nor the location of any
movie that fails.
on earth, we cant guess what you have or what you are doing.
sorry .
how told you that (I am told)
>??>?????
why not try later, wait 1 hour for the streaming source to be repaired

Does Netflix support captions on their content? Typically the device settings (the TV in this case) only displays captions if they are provided by the source (ie cable tv provider, a bluray disk, satellite content, etc). If Netflix does not stream their movies with captions in the content, then your tv (or device) will not be able to display it.

Most cases of this type of situation are due to the ISP's service speed. You cannot expect to stream high definition video on a lower-speed DSL service or even on base-level cable modem service. It may work okay in off-peak hours, but when there is heavier bandwidth demands, freezing and buffering becomes a common issue. Unless you have about 3Mbps download speed, you can expect performance issues.

1. Clear browser cookies
   Your browser may be referencing an out-dated or corrupted setting in the cookie file.
   1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com.
   2. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again.
2. Restart your browser
   Sometimes restarting your browser can clear this issue.
   • Quit your browser, restart it, and play your movie or TV show again.
3. Try another browser
   A browser extension, plug-in or add-on may be causing this error. Try playing your movie or TV show in another browser.
   • If you're unable to play your movie or TV show in multiple browsers, there may be a problem with the Silverlight Plug-in used by Netflix.com.

try this
You may be running an outdated version of the Silverlight plug-in, or the plug-in may have become corrupted.

To uninstall the Silverlight plug-in:Windows 8

1. Quit all open browsers - including this window! You may want to print the following steps.
2. Swipe from the right edge of the screen, then tap Settings. (If you're using a mouse, point to the lower-right corner of the screen, then clickSettings.)
3. Select Control Panel
4. Underneath Programs, select Uninstall a program.
5. Locate and select Microsoft Silverlight
6. Select Uninstall

Windows 7/Vista

1. Quit all open browsers - including this window! You may want to print the following steps.
2. Click on the Start Button
3. Select Control Panel
4. Select Programs & Features
5. Locate and select Microsoft Silverlight
6. Select Uninstall

Windows XP

1. Quit all open browsers - including this window! You may want to print the following steps.
2. Click on the Start Button
3. Select Control Panel
4. Select Add or Remove Programs
5. Locate and select Microsoft Silverlight
6. Click Remove

To install the latest version of the Silverlight plug-in:

1. Navigate to the Watch Instantly home page and click play on any title.
2. Follow the prompts to download and Install Silverlight on Your Windows PC.
   • See our Complete System Requirements for Silverlight to make sure Silverlight is compatible with your computer.

if your using Firefox

From the black screen:

1. Click the orange Firefox button in the upper-left corner of the browser window.
2. Select Options.
3. Make sure there is a check mark next to Add-On Bar.
4. A bar should appear along the bottom of the browser window. In the bottom left corner of the bar, click the red stop sign.
5. Click Disable on movies.netflix.com.
6. Press the back arrow to return to the Instantly Watch home page.
7. Try playing your movie or TV show again.

If disabling Ad Blocker causes you to see ads when streaming from Netflix, please see our Ads and Pop-ups When Streaming to Your PC or Macarticle.

Please list device used to watch Netflix and what type on interent connection.

Probably your speed at that time was slow.If not make a speed test.You need at lesat 2 mega byte and at the time with no other users at the same time.

First thing to do is test to see if its the download itself :

If the movie was in .iso format mount the .iso to a virtual drive (you can get free mounting software from CNET.com, you can search their site for virtual drive). Run the movie on the computer and see if it has sound.

If the movie was in a folder labeled VIDEO_TS (there will also be a folder called AUDIO_TS, normally this is empty and useless but check to be sure the movie's source didn't do something 'odd' in that regard) then please open that folder and in it there will be some files that are .IFO. Double click one of those and if a window appears asking what program you want to use to open it click browse and locate Windows Media Player and choose that. It will then load the movie and again, see if the sound works.

If the sound works when you view on the computer you will need to try and burn the movie again. Also go back to the site you got the movie and see if anyone is posting comments about having the same problem, could just be a bad image.

** If you find this information helpful please leave feedback to help us help others **

A lot of companies do this. It's because the cost of bandwidth is expensive. They cap you at 57 minutes, usually for a length of time, then allow you to watch their content again.
These type of companies usually have a subscription fee so that you can watch whatever you want for a specific amount of days.
Other than that, you can attempt to use a proxy or use an IP Changer software application.