Question about Compaq Presario 5000 PC Desktop

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I'm using a Compaq presario CQ40-310U. Last night after accepting windows update, i saw dotted white lines at the bottom of the taskbar/display panel. What has caused this? What should i do to remove it?

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  • Compaq Master
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Hello there
if yougo back to your updates and look to see if there has been a update for your video or somthing like this try to change the resolution on the screen and see what happnes then shut down the computer and restart if it is still doing it upon start up than i would remove the update to see if this has caused the problem

Posted on Jul 31, 2009

  • bayou sam Jul 24, 2011

    This is a well known problem with this (and related) HP series notebooks. Only solution appears to be LCD replacement. But then problem recurs. Personally, I suspect something to do with hinges straining the bottom of the LCD panel, or the wiring loom between mainboard and panel.
    http://h30434.www3.hp.com/t5/Notebook-Di...

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  • Master
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Firstly put the auto update feature OFF. All updates are not for you. And if you have to use updates do them one by one with your blessings. If you leave it to the computer you will have so much junk on your computer that it will slow down as everything has to be read before you can start using it. To undo it, restore the PC to an earlier date. It will use updates only upto that date and not the fresh ones.

Posted on Jul 31, 2009

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the old dog Presairo. id buy something newer, sure would
2005 carbon dated by me? 12 years old now,
buy a used LT at Goodwill with Coa sticker with W7 on it.
and never any compaqs unless 2010 to 2013(last year made 13)
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this no monitor, its Laptop screen so there are NO size buttons.
right click the screen desktop see those choices, that is all you get.
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the lines,
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if you plug in a Desktop VGA screen to the rear.
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you get that external screen working and now it works , right?

this PC is now listed as retired at HP
best is to own a PH that is 10 years or less old.
for sure.

NO OS stated. by you.
both XP and VISTA have no Support now.
zero. and will get worse.
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Two vertical lines on my compaq presario (M2000) laptop


Well, since the line disappear when the screen saver comes on, I"m led to believe that all the hardware side of the equation is OK. To put it simply, if there was a malfunction in the video (chances are) it would affect that too.

I would update (most likely available as nobody usually does this) the firmware for your video card. So identify the card EXACTLY, from documentation, or from the build list on the manuf. website, goto the manufacturer, say, ATI, and find the firmware there, where you will also find instructions to install it.

Then, just to be sure, I would update the video driver for Windows, in a similar manner to the instructions above.

If, despite all the above you still have a problem, then its time to get the computer serviced.

Good luck,

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