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Jul 29, 2009- hello Mr. expert. i have a hplaserjet color printer cm1015 the drivers are installed correctly and pc recognize the printer but when i try to print it gives an error msg: the page failed to print. would you like to view the printer troubleshooting? i appreciate if u could help on these issue. thank u. gerald alukeny

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  • andymn87 May 11, 2010

    is it connected by usb or ethernet. have you tried uninstalling the drivers. is it on a network?

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Hmm... couple of things you can here; I don't know if this is a new printer or one you've had for some time.

If the printer is one you've had previously try doing a system restore. This usually fixes about 95% of computer problems concerning peripherals. click start... mouse over all programs... mouse over accessories... mouse over system tools... click on system restore... select a date when you know the printer was functioning correctly. If you can't find system restore that way just click on help and support... go to the search bar and type system restore.

If the printer is new: completely uninstall the printer and disconnect it. After you uninstall it using the add/remove programs. click on start... click run... type c://program files. You will see a message that says these files are hidden. Just click the the link that says show the contents of this folder. once you have done that all the folders containing software that you installed will appear. look through there and see if you can find the folder for your printer should say hp laser jet or something to that effect. highlight that folder only and hit the delete button. then look to the left of that screen and you will see a link that allows you to hide those contents again. click that if you wish, there is no harm in leaving the folder contents viewable. restart your computer and re-install the software... Make sure you follow the installation instructions to the T.

Hope this helps

Posted on Aug 01, 2009

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