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My LG KS360 web slider requires a PUK code!!

Hi I have an LG KS360 Web Slider. I went onto Settings then Security then Sim Pin, and then turned the sim pin security on. it said enter a sim code. I am with boost and i had previously activated my sim online at a special website, where it had asked for me to create a pin code, which i did. i assumed that my phone was now asking for this pin. I entered it, then is said: enter PUK code. i couldn't find anything in my instruction manual about a PUK code, so i just entered the same pin from the online activation again. Then it said "create new pin.'' i though GREAT, now i can make a new one. so i entered in a completely new 4digit pin number. it then said ''re-renter new pin,'' so i wrote it in again and it said, ''wrong PUK entered. you have 9 tries left.'' i couldn't get off that screen after that. it was locked. i couldn't do anything. i couldn't even go back to the home screen. so i tried turning the phone off. Now whenever i turn it back on, it comes to the LG KS360 screen, then goes onto the screen saying ''enter PUK code,'' with touch sensitive number below. i try entering random 4 digit codes, and whatever i write it always says, ''create new pin'' after it and ,''refresh new pin''. then it says wrong PUK entered. you have however many tries left. Now i can't use my phone. the only thing i can do is an SOS call. PLEASE HELP!! I've only had it for 2 weeks.

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  • beachbel Jul 31, 2009

    no i hadn't yet but i tried just then and it said wrong PUK code entered again.
    note: i only have 3 tries left.

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If you have a webslider just call 1300 555 002 and follow the prompts.You will talk to a real person and just ask for your PUK code they will tell you. :)

Posted on May 21, 2010

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Hi, just read your problem and I have experienced a similar thing where it keeps asking for this PUK code. I kept trying and have 6 attempts left so gave up. My phone is working though !! I hope you can get yours sorted. If you do manage to find out how to solve it, I would find it most helpful.

Posted on Jul 31, 2009

  • suz143 Jul 31, 2009

    Been on to my service provider who gave me a PUK code they said it was for unblocking my phone and only worked with my sim card. Havent had the nerve to try it yet incase it uses up my attempts !! not sure i this is what is required or not. My service provider wasnt very helpful !!

  • Cody Pearse
    Cody Pearse Nov 20, 2013

    it wants an 8 digit puk code fro my sim, i dont know what a puk code is

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  • Master
  • 341 Answers

Have you tried using the last 4 digits of your phone #?

Posted on Jul 31, 2009

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