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I have similar symptoms with my HL 2700CN. However, web interface to printer shows device status and reports "Missing Tray 1" error. (Tray 1 is present). Printer Firmware version number is reporting junk number, implies possible firmware corruption. I'm still investigating.
Seems that you can't fix the problem, 'BROTHER' should recall all of these and give us new printers. Big dollars have been spent on the printer, the only solution is, that you are told to switch off the printer and on again and see what happens.
This unit is heavy and it costs big dollars to get someone out to have a look at it.
BROTHER promises big but delivers small in this case.