Question about Fisher and Paykel Fisher Paykel Intuitive Eco Washer IWL15

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Fault 37 but pump is clear and does work part of cycle

I have a Fisher & Paykel IW712. Water is being left in bowl. Can empty by hand and then, if I leave in only a small load I can advance to spin but clothes are not as dry as they use to get.
I have taken off pump and every pipe with no evidence of blockages. Trialed it on 3 small articles of clothers (fast wash, save water) and all was OK (I babysat the whole cycle). Then tried normal load and water does not completely pump out from first wash. Seemed to pump then decided it had done enought pumping even though water still in machine. I noticed that on spray rinse no water was coming in and time was advancing then decreasing until code 37 was displayed.
Help

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There is a blocked pressure chamber or switch remove and clean then try again / it is letting to much water in

Posted on Jul 31, 2009

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Fisher Paykel GWL11- US Washer


- Motor control module fault:
Fisher and Paykel washing machine error 1:
Primary Source: Motor control module.
Action: Replace motor control module.

3 - Motor control module fault:
Fisher and Paykel washing machine error 3:
Primary Source: Motor control module.
Action: Replace motor control module.

9 - Size setting fault:
Fisher and Paykel washing machine error 9:
Primary Source: Motor control module.
Action: Reset machine size as per service manual instructions. If fault repeats replace Motor control module.

10 - Temperature Sensor (Thermistor) Error:
Fisher and Paykel washing machine error 10:
Primary Source: Thermistor.
Action: Replace Thermistor.

11 - Pressure Sensor Fault:
Fisher and Paykel washing machine error 11:
Primary Source: Pressure Tube.
Action: 1 - Empty all water from the machine. Remove pressure tube from pressure sensor, clear pressure tube of any water and reconnect tube (blow down the tube is necessary). 2 - If fault repeats, replace Motor Control Module.

12 - Flood Protection Error:
Fisher and Paykel washing machine error 12:
Primary Source: Water Valves.
Action: If the water valves are on continuously, check that the water valves turn off mechanically by disconnecting power to the machine.
Secondary Source: Pump System.
Action: Check pump for blockage and drain hose for correct height(end not immersed in water) or kinked.
Tertiary Source: motor control module.
Action: If water valves are been driven on electrically, replace motor control module.

36 - Water Leak Fault:
Fisher and Paykel washing machine error 36:
Motor control module has needed to top up the water level more than 4 times during wash/rinse cycle. Most likely cause is waster siphoning out or the machine has developed a leak.
Primary Source: Drainage system.
Action: Check that the hose is not less than 850mm from the ground
Secondary Source: Pressure tube.
Action: Make sure the pressure tube is fitted correctly and doesnt have any holes.

37 - Blocked pump:
Fisher and Paykel washing machine error 37:
Primary Source: Drain System.
Action:
1. Check that the drain hose has not been kinked.
2. Check the length of the hose. 1m is maximum extension.
3. Check drain pump winding for open circuit.(Note: Pumps are fitted with a thermal cut out and will reset after cooling)
4. Check for physical blockage to pump and hoses.

38 - Pressure Sensor Fault(empty reading during wash cycle):
Fisher and Paykel washing machine error 38:
Primary Source: Pressure tube.
Action: Check if tube is fitted correctly, check for blockages or holes in the pressure tube.
Secondary Source: Motor Control Module
Action: Replace the module.

39 - Pressure Tube Fault:
Fisher and Paykel washing machine error 39:
Same as fault 38.

40 - Bowl Dis-engage Fault:
Fisher and Paykel washing machine error 40:
Primary Source: Mechanical.
Action:
1. Check that there are no clothes or other foreign objects preventing the clutch from re-engaging. Excessive suds can also stop the bowl rotating.
2. Check the clutch splines for physical damage.
3. Check that the pressure tube has not come off, kinked or blocked(blow down the tube.
Secondary Source: Motor Control Board.
Action: Change Board.

43 - Out Of Balance Switch Fault:
Fisher and Paykel washing machine error 43:
Motor control module has found that signal returning from the out of balance switch indicates that the switch is permanently on or the harness to it is disconnected.
Action:
1. Check the level of the machine.
2. Check wiring to the switch.
3. Check switch for continuity and corrosion.

44 - Water in Bowl During Spin:
Fisher and Paykel washing machine error 44:
Primary Source: Drain system.
Action: Check for blockages/kinks in drain hose and function of the drain pump.

48 - Hot and Cold Inlet Valve Incorrect Signal:
Fisher and Paykel washing machine error 48:
Primary Source: Wiring.
Action: Check the wiring.
Secondary Source: Inlet Valves.
Action: Check the resistance of the coils.
Tertiary Source: Motor Control Module.
Action: Change Module.

49 - Cold Water Inlet Valve Faulty:
Fisher and Paykel washing machine error 49:
Action: See fault 48.

50 - Hot Water Inlet Valve Faulty:
Fisher and Paykel washing machine error 50:
Action: See fault 48.

51 - Diverter Valve Fault:
Fisher and Paykel washing machine error 51:
Primary Source: Blocked diverter valve.
Action: Check for foreign objects in the valve.
Secondary Source: Motor Control Module & Diverter Valve
Action: Plug the machine into the power point but off at the control panel. Check voltage on the plugs at the diverter valve. If voltage around 230V, change diverter valve and motor control module

Oct 07, 2016 | Fisher and Paykel Washing Machines

1 Answer

GWL11 washer stops draining on first rinse cycle


That fault code is 37.
Disconnect from power & Bail out all the water you can before removing pump.
Here is some info on fault 37
37. (00100101) Pump Blocked Error (No change in the water level)
While draining, the water level reading from the pressure sensor has not changed for over 3
minutes. There are three likely reasons for this fault. One is that the drain hose or the
pressure switch hose has been squashed or kinked and the pump out rate has been
dramatically reduced. The second possibility is that the pump is partially or fully blocked.
The third is that the pump is not operating due to Motor Control Module, wiring or pump
failure. This fault could also appear if the machine is pumping to an unusually high head of
drain hose or into an extended length of drain hose. The fourth possibility is a diverter
valve fault or blockage, water level is not altering as the diverter is stuck in the recirculation
mode, giving the module the appearance the pump is not lowering the water level.
Primary Source: Pump System.
Action: 1) Check that the drain hose has not been kinked.
2) Check the length of the drain hose and try to reduce the length if
excessively long. A 1-metre extension hose of the same diameter
fitted to the existing drain hose is the maximum allowable length.
3) Check for open circuit windings in the pump. (Note: Pumps are
fitted with a thermal cut-out, which will reset on cooling.)
4) If the bowl is empty of water, remove the pump from the pump
housing and check that it is not blocked. Also check the drain
hose is not blocked.
5) If the bowl contains water, then service the pump from the top of
the machine by removing the top deck and inner bowl. Bail out the
water, remove the pump cap and hood and clear the restriction.
Secondary Source: Wiring.
Action: 1) Check the pump harness is connected correctly to the pump.
2) Check continuity of the pump harness.
Tertiary Source: Motor Control Module.
Action: Activate the pump by operating the machine in spin mode. Check the
pump is rotating. If it is not operating, and Primary and Secondary
checks have been performed, then replace the Motor Control Module.


bc8d1a8b-dd5e-4c85-a8e5-25168bf38b3a.jpg

Jul 26, 2012 | Fisher and Paykel Washing Machines

1 Answer

GWL11 washer not draining


That fault code is 37.
Disconnect from power & Bail out all the water you can before removing pump.
Here is some info on fault 37
37. (00100101) Pump Blocked Error (No change in the water level)
While draining, the water level reading from the pressure sensor has not changed for over 3
minutes. There are three likely reasons for this fault. One is that the drain hose or the
pressure switch hose has been squashed or kinked and the pump out rate has been
dramatically reduced. The second possibility is that the pump is partially or fully blocked.
The third is that the pump is not operating due to Motor Control Module, wiring or pump
failure. This fault could also appear if the machine is pumping to an unusually high head of
drain hose or into an extended length of drain hose. The fourth possibility is a diverter
valve fault or blockage, water level is not altering as the diverter is stuck in the recirculation
mode, giving the module the appearance the pump is not lowering the water level.
Primary Source: Pump System.
Action: 1) Check that the drain hose has not been kinked.
2) Check the length of the drain hose and try to reduce the length if
excessively long. A 1-metre extension hose of the same diameter
fitted to the existing drain hose is the maximum allowable length.
3) Check for open circuit windings in the pump. (Note: Pumps are
fitted with a thermal cut-out, which will reset on cooling.)
4) If the bowl is empty of water, remove the pump from the pump
housing and check that it is not blocked. Also check the drain
hose is not blocked.
5) If the bowl contains water, then service the pump from the top of
the machine by removing the top deck and inner bowl. Bail out the
water, remove the pump cap and hood and clear the restriction.
Secondary Source: Wiring.
Action: 1) Check the pump harness is connected correctly to the pump.
2) Check continuity of the pump harness.
Tertiary Source: Motor Control Module.
Action: Activate the pump by operating the machine in spin mode. Check the
pump is rotating. If it is not operating, and Primary and Secondary
checks have been performed, then replace the Motor Control Module.


bc8d1a8b-dd5e-4c85-a8e5-25168bf38b3a.jpg

Jul 26, 2012 | Fisher and Paykel Washing Machines

1 Answer

Fisher and Paykel GWL11 washer not going into rinse cycle, getting error code 37


Pump should read
110V AC pump 60Hz 7Ohms +/- 8% @ 20oC
230V AC pump 50Hz 33Ohms +/- 8% @ 20oC
37. (00100101) Pump Blocked Error (No change in the water level)
While draining, the water level reading from the pressure sensor has not changed for over 3
minutes. There are three likely reasons for this fault. One is that the drain hose or the
pressure switch hose has been squashed or kinked and the pump out rate has been
dramatically reduced. The second possibility is that the pump is partially or fully blocked.
The third is that the pump is not operating due to Motor Control Module, wiring or pump
failure. This fault could also appear if the machine is pumping to an unusually high head of
drain hose or into an extended length of drain hose. The fourth possibility is a diverter
valve fault or blockage, water level is not altering as the diverter is stuck in the recirculation
mode, giving the module the appearance the pump is not lowering the water level.
Primary Source: Pump System.
Action: 1) Check that the drain hose has not been kinked.
2) Check the length of the drain hose and try to reduce the length if
excessively long. A 1-metre extension hose of the same diameter
fitted to the existing drain hose is the maximum allowable length.
3) Check for open circuit windings in the pump. (Note: Pumps are
fitted with a thermal cut-out, which will reset on cooling.)
4) If the bowl is empty of water, remove the pump from the pump
housing and check that it is not blocked. Also check the drain
hose is not blocked.
5) If the bowl contains water, then service the pump from the top of
the machine by removing the top deck and inner bowl. Bail out the
water, remove the pump cap and hood and clear the restriction.
Secondary Source: Wiring.
Action: 1) Check the pump harness is connected correctly to the pump.
2) Check continuity of the pump harness.
Tertiary Source: Motor Control Module.
Action: Activate the pump by operating the machine in spin mode. Check the
pump is rotating. If it is not operating, and Primary and Secondary
checks have been performed, then replace the Motor Control Module.

Jul 22, 2012 | Fisher and Paykel GWL11 Top Load Washer

1 Answer

Iw712 pump jammed


Disconnect from power & Bail out all the water you can before removing pump.
3d35d19a-a092-4c10-a8a8-d06ec1e1502e.jpg

Jul 14, 2012 | Fisher and Paykel Fisher & Paykel Washer

1 Answer

Fault 37. Machine will not empty bowl


Hi just read your posting.Now error code 37 is called PUMP BLOCK ERROR Do you hear the pump pumping any water if you advance the cycle to spin and push the start button?Please reply with additional information and I am sure I can help you.Looking forward to your reply.

Oct 04, 2010 | Fisher and Paykel IWL12 Top Load Washer

1 Answer

Iw712 fisher and paykel washer has fault code 37 what does that mean


37 is drain error..There could be electronic reasons, but the most common problem is that there is a clogged pump or something is jammed in the pump impeller... Empty the machine of water and lean back against the wall so you can get access to pump, which is clipped to the bottom of the drum..Try turning the fan and see if the pump is blocked'/jammed.....Disconnect the wires and rotate the pump motor anticlockwise...It will be prevented from turning by a small plastic latch. Unlatch and remove pump motor...Remove any detritus and refit pump motor....If the motor resistance is less than 33 ohms (230volt) or 7ohms (110volt)..the pump motor itself might be the cause of the fault code, and should be replaced......This is a very simple job for a tech...Good luck....Nomess

May 21, 2010 | Washing Machines

2 Answers

Top loading intuitive washer says fault code 37


This machine calls this error number for most faults.
So first let us know what stage it stops at.
The most common fault is blockage in the pump.
Remove the power plug, disconnect the 2 water hoses and tilt the machine onto its front.
It is simple to remove and replace. Disconnect the 2 sockets from the pump The pump is held in position by a latch on the left hand side. Depress the latch and twist the pump anti clockwise. Clean out , add a smear of vaseline to the rubber ring.
Reassemble in reverse

Mar 02, 2010 | Fisher and Paykel Fisher Paykel Intuitive...

3 Answers

Fault Code 37 Intuitive Washer -


you have a clogged diverter valve, its blue and looks like a Y, it will need to be replaced, if you want call 1-888-936-7872 they can order the part and walk you thru replacing it

Jul 04, 2009 | Fisher and Paykel Fisher Paykel Intuitive...

5 Answers

Intuitive washer


Lets clear this one up. There is not filter on a Smart Drive, Yon will need to removed the top deck of the machine, then the agitator, then the inner bowl. You will then be able to access the pump cover (front right hand side of outer bowl). Removed the screw retaining the cover, then remove the obstruction, it will probably be hair clips, bra underwires etc

Mar 27, 2008 | Fisher and Paykel Fisher Paykel Intuitive...

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