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Your messages are saved in your phone memory & not on the memory card. You need to install PC suite now companion on your PC which is available on sony ericsson website & usb cable. Forget about the CD. The needed software are there on the website.
Hello thanks for using fixya You can easily reset your Sony Ericsson W580i Cell
Put the memory card out(if it have), Now Go to Menu >> Settings > Reset > Reset All. If it ask the default code then it is 0000. That will reset your phone to factory settings
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Try taking battery out with phone on. Leave Battery out for at least a minute and put back in. If still white and phone is under a year old, contact service provider. They usually have a one year warranty if phone is under a year with no physical damage. If phone is a refurbished phone you may only have 60 to 90 days of warranty.
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