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I have a 4GB zune. I charged it the other night and put it in my purse. When I picked it up to listen to it again an hour later it was so hot I nearly burned my hand. The screen is now black and it will not work. Can anyone tell me what happened?

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It sounds like a battery failure. You can get a replacement battery, but I would contact a repair shop to make sure something else didn't get damaged.
Try a source like

http://www.portatronics.com/index.php?cat=c29_Microsoft-ZUNE.html&XTCsid=a433483a0b99336d34281e4ad9fd361d

Good luck.

Posted on Jul 31, 2009

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So i got my 120GB Zune from my friend and within the 2nd day i got this problem. I was listening to it and noticed the battery was getting low so i plugged it into my xbox360 to let it charge. about 1-2...


Try to find out if this has a "reset key", push it for 5 sec. If nothing happens, try to remove the battery if you can then put it back again..turn on. If this would still wont work, try to find out the compatible charger for this gadget. Thanks

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My zune hd was really hot because i left it on all night playing while it was charging. i started to head out and a couple minutes later, it just shut off and now it will not turn on. it was fully charged.


I'm not an expert but you probably fried the battery. But since you were using the correct dock zune offers and using it the way it was supposed, I hope, microsoft should give you a replacement. I think.

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My Zune 4gb won't sync with my software and will not charge


Hi,

I had a similar problem with my 30GB Zune. The first normal solution is to make sure that the USB port is providing enough power to the Zune to charge it by trying a different port or computer, but since your other Zune charges it is likely not the problem.

Other possibly solutions are performing a hard reset on the Zune (hold back and up until it resets), or allowing the zone to completely discharge and try again. In my case, none of these solutions worked and I was forced to send my Zune in for a new battery, which Microsoft was willing to replace for free.

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My wife left her 4gb zune out on picnic table over night and it rained lightly that night. she turned it on and it worked fine for several days until battery went dead, now she can`t get it to charge


I would leave it a bowl of DRY rice for 24 hours to remove any remaining moisture. (I've used this on phones and iPods) Then attempt to charge the zune. If it does not turn right on, I would recommend leaving it connected to power for at least an hour before attempting to power it on again. It may be though that the remaining moisture already did its damage. I sure do hope not. Good luck :)

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120 GB Zune wont turn on or charge like its complely dead.


Ok the solution is so simple your goign to kick your self. what you do is take you zune cable plug it into any thign other than your computer say a Nintendo Wii or PlayStation 2 or 3 leave it for a few minutes then unplug it and try to restart it if it dosent restart while its pluged in. if it dosent restart then plug it back in and let it set over night some times the battery is so dead that the computer cant pick it up but make sure your wii or Xbox or what ever is turned on .

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Zune 80 gig will not start


My 80 Zune has a frozen screen as well... This is ludicrous! Well this is how this problem should be resolved:

  1. Disconnect your Zune from USB and AC power sources.
  2. Because the player is frozen, its battery will drain—this is good. Wait until the battery is empty and the screen goes black. If the battery was fully charged, this might take a couple of hours.
  3. Wait until after noon GMT on January 1, 2009 (that's 7 a.m. Eastern or 4 a.m. Pacific time).
  4. Connect your Zune to either a USB port on the back or your computer or to AC power using the Zune AC Adapter and let it charge.
I cannot believe the savvy programmers for Zune did not identify this problem in advance... Well I guess we are all human lol... Can't wait to begin listening to my music again!

Have a Happy New Year!

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1 Answer

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Listen everyone this is what happened to me and what I did. Let the battery drain completely (unplugged from computer). It usually takes 5 to 6 hours to drain completely.
Then plug back in and hold the back and down button at the same time. Zune should resume functioning afterwards. All that is needed is a recharge.

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your zune is screwed, the water more than likely shorted the battery out

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To reset the zune you must press and hold the back button and the top part of the zune pad. Other parts of the zune pad will not work.

When plugging the zune into your PC does the PC detect it (device manager -> portable devices). You should hear the ding sound of hardware connecting.

If it is connecting to the PC and is not detected by the software than it is likely a permissions problem. Right click the software icon and choose run as administrator.

If it is not detected by the PC than check your usb cable and make sure your zune is charged and not frozen.

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