Question about Hitachi 50V500 50 in. HD-Ready LCD Television
You have a defectie light engine problem and Hitachi knows about it. Same thing happened to us obnly we had the infamous "red cloud" and nothing you do to the TV will fix it. Once we researched this problem online, I called the Hitachi Customer Service Department and they acted like they knew nothing about it however, they did provide me with a name and number of a local Hitachi certified dealer. The tech came out and after one minute said we had a defective light engine. I called Hitachi back and in less than 2 hours, once they confirmed the problem with the dealer, they shipped the part and the tech came and installed it...looks like a brand new TV!
Here's the kicker...they will pay for the part $1500 but they ask you to pay for the install. Our install was $400...worth it to us becuase we paid $3600 for the TV 3years ago.
Keep in mind that when you initially call them, they will play dumb. At least they did with us. Once you have the dealer out and they can confirm it, they will all of a sudden acknowlege the problem and send the part to the dealer. The dealer should then call you to come out and install the part!
Please deal with Hitachi's customer relations department and not customer service...they will have you chasing your tail, so to speak. The Customer Relations # is 800-654-7013. Good Luck.
If you're willing to cover the cost of the install, the rest should be pretty easy to resolve!
Posted on Nov 24, 2007
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jul 24, 2017 | Sanyo Televison & Video
Jul 30, 2014 | Samsung Televison & Video
Jun 23, 2011 | Vizio 42 in. LCD TV
Sep 09, 2009 | Hitachi Vacuums
Jun 18, 2009 | Dacor ECD230 Epicure Electric Double Oven
Apr 25, 2009 | Hitachi 50GX49B 50" Rear Projection...
Dec 14, 2008 | Hitachi 50V720 Television
Sep 03, 2007 | Hitachi 51F510 51" Rear Projection...
107 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: