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I recently purchased hp office jet pro 8500. I initially could scan from the glass into computer. Now I get message "No scan options" Refer to documentaion to trouble shoot. There is no information on scanning in the documents and I can find no information online. Please help.

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Hi

This message appears if you did not install the full package of software for the product, including the HP Imaging Device Functions software, your scanning features will not function correctly. Please check this link to resolve the issue:

HP Office Jet Pro 8500 Error: " No scan options Refer to documentation to troubleshoot"

Please do accept the solution if the issue is resolved or else revert for further assistance.

Thanks
Rylee

Posted on Jul 31, 2009

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