Question about Sony Handycam DCR-TRV240 Digital Camcorder

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C:32:11 message flashes, cassette eject won't work, camera doesn't work

I just keep getting C:32:11 flashing message. The tape is stuck inside, does not eject. I can't do anthing with this camera! Please help!

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Just had this problem myself... called Sony. Here is what I did to fix this:

1. Turn off power
2. Open the LCD Display
3. Press "Reset" with paperclip/pen
4. Unplug ANY wires connected to the camcorder
5. Eject battery
6. Plug in DC charger
7. Power on
8. Attempt to eject tape
9. At this point, the metal tape holder comes out but refuses to open... slightly "close" the portion of the camcorder that has the button to eject the tape, and then open it fully again (you'll hear a click, this signals the device that the 'hatch' is open and to eject).
10. The metal door *should* pop out and allow you to withdraw the tape.

I've tried 4 different cassettes and about 2 seconds after hitting play, I get the error every time... my solution: Not going to try to play my tapes on the camcorder anymore... will find another player to play Hi8 MP cassettes. Unknown if able to record to tape as of yet.

Posted on Jul 16, 2009

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Take out the battery then put it back in and turn it on

Posted on Jun 19, 2009

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  • 217 Answers

Defective mechanism,
a stucked mechanism is
present. camcorders are
smart. it can detect error
and shut down itself for
safety. earlier models
domino the defect if
the user is not quick
enough to react when
something goes wrong with
the camera. You need
professional service to
fix it.

Posted on Nov 25, 2007

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Posted on Jan 02, 2017

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