Question about Panasonic PT-50LC14 50" Rear Projection HDTV-Ready Television
I have a Panasonic PT-50LCZ70 rear projection LIFI that quit working while I was watching it. Ironically, it quit working about 3 minutes after the switch from analog signal to digital in June. It would turn on for a few minutes and eventually it would not turn at all except to show the blinking light trouble code. I took to the local Panasonic service center and was told it was the LIFI lamp and that Panasonic would cover labor and parts to replace it. TV was 1 1/2 years old but Panasonic has extended its warranty on the lamp to 2 years for labor. When I got it back it worked fine for 2 days then it went out again. I took it back to the same shop and today the called me and said it would be $1300 to repair it. I was told the "chassis??" needed to be replaced and the part alone was $1000+. Since the TV only cost $1500, I am not going to pay that much to have it repaired. The repair shop has a 30 day warranty on all repairs but I am sure they will say this is a different problem and it wasn't their fault. It's pretty hard for me to dispute it since I know nothing about it, but I have a feeling that I may be getting screwed. The Panasonic site shows replacement parts and prices and I can't find one that is nearly that expensive. I would appreciate any thoughts on how to handle this from techs who are familiar with this type of repair. Should I blame the repair shop and push them on their 30 day warranty, or should I approach Panasonic to make it right or should I just accept my loss and junk the TV. Thanks.
If this tv is under warranty, it should be fixed no matter what the problem is, I would try and make them buy it back. Otherwise all this stuff you are getting done I think is a joke. All these problems sound like a faulty power supply which is extremely common in newer electronics. I can't tell you whether it would be worth to fight them on it or not, I personally would get anything in writing and copy of warrant so you have some info to back yourself up on. I would not spend any more money on the tv. I would try and get everything for free, or make them buy it back
Posted on Jul 31, 2009
Is it just me .. or is TVTech a very unhappy guy about his role in life.
I have yet to see him post anything of any value to this site, only complaining about how the consumer is trying to stand up for his/her rights.
Get a life buddy and change careers if the technology used for TVs today is phasing out an old dinosaur like you.
Posted on Aug 06, 2013
The chassis is indeed a different thing than the Lifi lamp. It is the motherboard of the TV. Maybe the built in a wrong lamp which damaged (or shortened) the motherboard. But this is difficult to prove.
A LIFI lamp is also about 1/8 the size of a conventional projection lamp. This is said to make for faster turn-on time—about 10 seconds. I did not find it to be quite this quick, but more like 20 seconds from a cold turn-on to a full brightness image. Nevertheless, that's significantly better than a conventional projection lamp.
If you need a service manual for your TV, I found one at http://manualfox.com/manual0.htm
Posted on Jul 31, 2009
Wow, sorry to hear about your issue, that's a nasty situation to say the least. First off I would call Panasonic to tell them about the issue, that is if they actually paid for the first repair and you have already dealt with them directly. You have rights as a consumer and this should definitely be covered by the 30 day warranty if nothing else. If Panasonic was never involved, or if they tell you to deal directly with the shop then definitely push them on the warranty, this is the cost of doing business on their part. If you take your car to a mechanic, they fix it, and you get it back and it breaks down with the same exact problem 2 days later they are required to guarantee their work and you wouldn't have to pay for the repair. If the problem was completely different (in manifestation I mean, say for example the air conditioning went out when the first problem was that the engine wouldn't turn over) then the burden is on you. There is actually a part that costs that much to replace, here is a link to it for an example:
But, if the problem is the same, meaning the TV went out the first time, wouldn't turn on, and did the same thing the second time, then they should have the burden on them for the repair. They should be able to go through Panasonic if anything else, you could make the argument that somehow they caused the second problem by doing the work they did. The fact that you had two major parts go out within days of each other is definitely highly suspicious and if it were me I'd definitely make them fix it.
Hope this helps
Posted on Jul 31, 2009
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Posted on Jan 02, 2017
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