F1- Having to push start 42 times a load is ridiculous
We purchased our washer in late 2007. Six months later it started with the F1 errors. We called Sears they sent someone out to fix it, he had to order the part and came back 3 weeks later. Still wouldn't work, ordered a different part, came back a couple weeks later when it came in. This continued SIX times. I am pretty sure the man replaced every single part in the machine. FINALLY after 4 months of the parts dance my machine worked again -FOR ABOUT SIX MONTHS! It is now broken AGAIN and they want to CHARGE me to fix it.
I am not a happy camper to say the least. This was an expensive machine. It should have lasted alot longer that just under two years. At this point I really don't know what to do. The whole machine was basically rebuilt the last time this happened. SEARS SHOULD BE ASHAMED FOR SELLING THIS PIECE OF JUNK!!!!! I am really shocked by the lack of quality- the Kenmore it replaced was a work horse and I owed it money when it went out the door.
I am not sure if I should sink any more money into this machine or just purchase a new one. I know I probably won't be shopping for it at SEARS, which is a shame but I won't support a company that won't support a product they sell.
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Re: F1- Having to push start 42 times a load is...
Well, an F! code on your washer has to do with the control board. The board has a built in pressure switch sensor and what is happening either the hose has pin hole air leaks or it may be sensing moisture in there. There is not supposed to be any moisture detected. Only air and that is all. If you can, take you top councel off.(have washer cord un-plugged when working around wires) there should be a clear hose connecting to the board. Make sure its on the plastic niple if the board. Physically check the hose to make sure there are no pin holes in it. If all is good, then the board is sensing moisture for some reason. I assume he repalced the board right? the only solution to fix the f1 code is to rplace the contrl board. Its not under warrany right? I would look into the "lemon law" but yeah, F1 usually is bad control board. sorry your having problems with your washer....but hope this info helped...
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Hi, The "F1" error code on the Whirlpool cabrio is quite common, and generally has to do with the control board. Replacing the control panel may resolve this issue. However, I believe Whirlpool is aware of the F1 issue with the Cabrio, and is fixing some machines for free. Please call 1-800-253-1301 for more details and see if you are eligible for a free repair. Thank you !!
The Whirlpool Cabrio and Kenmore Oasis (same machine) are infamous for this problem. Depending on the serial number you may be entitled to a new control board installed for free under a recall program. Call Whirlpool for eligibility. I had just had mine replaced last week for free and it runs fine now.
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news for Oasis F-51 sufferers! Sears
will replace the electronic control board (the F51 prob) for free, in warranty
or not. Serial #s for the bad board are: CS48 - CS52 or CT01-CT49. Call Sears
hv to rate me ‘very helpful’, or the call won’t get thru!!
I was having the F1 error and read what others were recommending on the web. I called the toll free number listed on the inside cover of the washer and provided the model & serial number on the top of the washer tub. I described the F1 error and was asked if I had an extended warranty, which I did not. I proceeded to indicate I was aware of Whirlpool fixing this problem (replace control unit) at no cost if a customer reported the problem. The person acknowledged that there is a quality issue and then, promptly scheduled an appointment for the repair to be done. The work was later completed, which also included replacing the plastic rectangular ring at the top of the tub. This was unrelated to the F1 error, but was done since water can overflow at the top of the tub and the ring was to drain water back into the tub, but the original ring did not have sufficient holes for drainage. Anyway, both replacements were done at no charge - estimated charges were $562. FYI...the technician indicated the replacement control unit was Whirlpool's 6th version. Hence, if others have the earlier version of the control unit and are having errors, they may want to contact Whirlpool again.
There is a recall for the Cabrio for having the "F1" error(I had mine fixed by whirpool for free). Sounds like you are getting the F1 error code. If you have not had the washer repaired under the warranty program then you should give Whirlpool a call and get it repaired under warranty. When you call them say that you are getting the "F1" error code and have read on the internet that there is a recall. Have your model number,serial number and date of purchase available. They will send someone out to inspect the washer and repair if they have the control board in stock(they had to order mine and it took 2 days for it to arrive).
Very glad that you are receiving some assistance from the manufacturer on the this issue. I have assisted many folks with this particular problem and will be interested to see what is done on your machine to remedy the problem. I will appreciate it if you will keep us informed. Thank you.
Sorry to tell you but you have a faulty control board. It is a bad part from the factory. They know that its bad too! They have completely remanufactured the part. There is lawsuit against whirlpool (whirlpool made the oasis) for the problem. Some people have been able to call and complain to whirlpool and got them to pay for the repair. Complain a lot. Good luck. sorry for the bad news.
Called Whirlpool to report the F1 problem on my over 2 year old, out of warranty, Cabrio washer. I was told that a repairman would be over and that I was responsible for the service call, parts and labor. Then later, I read on this site about this washer having a service recall that corrects the "Machine Control Assy" failure that causes the F1 code. I called back Whirlpool asking why they never said anything about it when I called earlier. This customer service rep said there was a recall which was stopped (he did not know why) but he would extend my warranty (at no charge) for an additional 3 months starting today which will cover all the repair charges. I asked of the repairman when he came, if he was aware that Whirlpool was covering all parts, labor and service call. He said “yes”, prceeded to check the machine and confirmed that it needed a “Control Assy”. He ordered the part from my home (which was delivered to me) and made an appointment to return the following week to install, which he did. The machine is now up and running and thanks to contributors to this board, I became aware of Whirlpool taking responsibility for this part failure.
I have started a petition to be sent to the CEO of Whirlpool Corp., Jeff Fettit. Follow the link, and please sign it! The more the better! Spread the word! You may also copy and post it to any other groups/discussions about this problem.