Like all of you, my Whirlpool died with the old F11 error. I wrote Whirlpool and asked if there were many other complaints about this error and guess what: it was news to them. Their head must be in the sand (family oriented place).
I swapped the relays and it worked for 3 days. Then F11 again. I cleaned all of the contacts, but that only fixed it for 2 cycles. When it appeared again, it took several hours of pressing buttons to get the fool door open.
I broke down and purchased a new central processor (8182695) from Shopjimmy.com for $98; everywhere else it was over $140. I receive a new processor in the small white plastic case in three days. Put it in and we have run 10 loads without a single F anything error.
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
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Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.
* Check Wire Harness connectors to the MCU, the motor, and Central Control Unit (CCU) * Check the Drive system for any worn or failed components * Check MCU * Check CCU * Check Motor * Check Wire Harness
F11 on a Whirlpool AWM9000:
Service manual says "Communication error between Control board and Motor control unit (MCU)".
-Check control board
-Check wiring to MCU
Basically, there are two electronic boards in this machine- the one up the top that you use to operate the machine (control board), and a power board in the base of machine (MCU). F11 fault is indicated a communication error between these boards ie one of the boards may be faulty, or wiring connection between them may be faulty.
It is impossible to know which electronic board may be at fault, as there is no way of testing them. Would advise calling service technician, but would advise you use an actual Whirlpool technician rather than a local service man, as Whirlpool tech has access to technical info required to solve your problem.
Good luck !!(be wary- might pay to ask for an estimate of what repair might cost when booking service call, as some of the control boards can be expensive)